NOC Supervisor in Yangon

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NOC Supervisor

i engineering Myanmar Ltd., | Yangon

NOC Supervisor

i engineering Myanmar Ltd.

NOC Supervisor

i engineering Myanmar Ltd.

Myanmar - Yangon

| Yangon

21 Aug 2021

Experience level

Experienced Non-Manager

Job Function

Engineering, Technical, HSE

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Ensures that escalations are closed within client’s specifications or SLA.
Creates network performance reports and analysis e.g daily, weekly, monthly and share with client or internally.
Suggests improvements areas based on that report and shares with the O&M Manager and the O&M Supervisors.
Analyzes team & regional performance based on emergencies and reports to the O&M Supervisors and the O&M Manager.
Updates i-TSM daily.
Ensures all critical sites alarms are patched and should never missed any sort of escalation of critical sites.
Ensures all outage reports RCA is 100% correct.
Follows up on emergencies on the network and escalates them based on site importance (e.g. hub sites, backbones and collocated sites etc) as per escalation matrix, until resolution.
Reports emergencies and incidents of violation of SLAs and supports the O&M Manager in communication with client.
Handles client’s communication e.g. alarms pending for a specific hours, false alarms etc.
Provides leadership, technical expertise and management of the NOC operation and staff.
Schedules duties hours and timetable of his staff, to have 24/7 network surveillance, as per contract.
Ensures that every reasonably effort is made to restore service in an event of an outage within SLA time frame.
Prepares SLA reports by giving feedbacks on outage, root cause and supports the O&M Manager for communication with the client e.g. SLA violation, penalties etc.
Manages and controls NOC staff for their performance monitoring and career development.
Coordinates with the client’s representatives and other sections and proposes changes in procedures, as required, to accomplish tasks in the most efficient and cost effective manner.
Evaluates existing processes, systems, and potential improvements complying with maintenance requirements and personnel safety.
Ensures assigned employees receive required training and possess/maintain appropriate qualifications, certifications, and licenses.
Communicates about networking issues effectively and in comprehensible manner both to clients and employees.