Responsibilities:

• Assist with software installations;
• Perform accurate and appropriate system configuration for conversion of client data;
• Assist in testing of new and existing software;
• Assess and identify client software needs;
• Perform software upgrades and complete software installations (may require evening/weekend work);
• Provide internal support for other employees requiring assistance;
• Assist customers with dispatch applications. This includes order entry, scheduling, demand graphs, ticketing, reporting, and end of day processing;
• Assist customers with exports to accounting systems such as Odoo Accounting;
• Provide after-hours support as needed;
• Test, reproduce, research, document any software defects to be passed to development in the incident tracking software;
• Assist customers with general application questions;
• Remotely connect to customer workstations or servers to troubleshoot software related issues;
• Document customer issues and resolutions in the incident tracking software;
• Communicate with customers via telephone and email to resolve software issues.

Requirements:

• Problem breakdown methods;
• Create/obtain relevant technical information;
• Typing proficiency: 40+ wpm;
• Ability to manage concurrent tasks throughout a given work day Excellent communication skills, both verbal and written;
• Knowledge and understanding of software development tools a plus;
• Bachelor’s degree in related field or equivalent experience;
• Ability to travel preferred;
• Knowledgeable with Microsoft Office;
• Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc;
• Effective analytical ability, particularly in a technical environment;
• Strong organizational skills;
• Experience working with ERP System.
• Experience working with Odoo Core framework (involving HTML, XSL, XML,SQL and related technologies) preferred;
• Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues;
• Excellent written and verbal communication skills;
• Excellent interpersonal skills.