ROLE PURPOSE

The position’s main duties are to work closely with Culture Champions whose duties are to promote Risk, compliance and sales Culture awareness in the branches under the supervision of Line Manager, and to work closely with the stakeholders from business units across Yoma Bank to identify and implement necessary changes to enable a business to perform to its optimum ability.

JOB RESPONSIBILITIES

• Work collaboratively with the branches, business units, and team to maximize productivity.
• Support and work closely with Culture Champions whose duties are to promote Risk, compliance and sales Culture awareness in the branches.
• To undertake specific tasks under the supervision of a Line Manager, including

1. Identify and implement necessary operational changes and delivering measurable improvements to enable a business to perform to its optimum ability.
2. Oversee all areas of a business and recognizing areas for improvement within the Branches.
3. Oversee the branches Headcount and organization structure to recognize areas for improvement.
4. Identify any risks in respect of changes and develop a strategy to overcome or address these.
5. Conduct Branch Extension and Closing Analysis one year in advance of the Contract Expiry Date based on the Branch performance. Support Branches opening, closing and relocation projects.
6. Providing guidance to the branches in relation to risk, compliance and culture.

• Collect the feedback and coordination with stakeholder regarding to campaign/project.
• Prepare regular reports in regard to performance and results of campaign/project.
• Documenting and following up on important actions and decisions from campaign/project.
• Preparing necessary presentation materials for meetings.
• Provide any necessary administrative support as needed
• Undertake any other duties as deemed necessary by Line Manager.

QUALIFICATIONS REQUIRED

Education & Special Training

- Bachelor's Degree in Business Studies, Management, Banking or equivalent.

Experience

- Minimum 2 years working experiences in Operation, Financial Products, or banking industry.

Knowledge & Skills

• Proficient at producing and presenting reports.
• Ability to set and meet objectives.
• Proficient in Microsoft Suites (Words/Excel/PowerPoint).
• Proficient in preparing and interpreting flowcharts (Microsoft Visio).
• Ability to identify Risks and put Controls.
• Capable to execute and manage multiple deliverables simultaneously while meeting deadlines.
• Capable to work under pressure and tight deadlines.
• Capable to fulfil various duties and responsibilities.
• Strong analytical skill and critical thinking skill.
• Demonstrate knowledge of customer needs through appropriate business analysis and questioning.
• Identifying opportunities to meet holistic banking needs of customers.
• Knowledge of financial products and services.

Languages

- Ability to communicate effectively in both Myanmar & English (verbal and written).