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Operation Engineer (Call Center/Customer Care/NOC)

MARGA LANDMARK DEVELOPMENT CO.,LTD

Operation Engineer (Call Center/Customer Care/NOC)

MARGA LANDMARK DEVELOPMENT CO.,LTD
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
13 Jul 2021

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

  • Need to participate in a 24x7x365  shift routine operations
  • Manage and maintain the Network Management System (NMS).
  • Provisioning (IP assignment, first level network configuration, monitoring and graphing for network, uplinks, backup critical networks, applications data and other customer network services).
  • Facilities monitoring, management and maintenance (cooling system, UPS, generators, power usage, running health and safety and housekeeping checks., etc.)
  • Manage Phone calls from Customers for Services complaints, need to solve basic problems over the Phone politely, provides service information by answering questions and offering assistance.
  • Must be 1st level support/ Call Center/ NOC
  • Fault handing and escalation (identifying and responding to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
  • Prepare and generate Daily and Weekly Reports.
  • Provide solution or solve for complains in line with SLA Standard
  • Keeps equipment operational by established procedures, reporting malfunctions.
  • Commissioning and provisioning of services to the customers
  • Be accountable for other certain works as assigned from immediate superior level

Open To

Male/Female

Job Requirements

  • 1 year of experience in ISP environment, a large NOC or other such company associated with networking
  • Familiar with GPON, Wireless communication protocols and advanced technologies
  • Good knowledge in telecom and IT concepts
  • Strong reporting skills
  • Huawei/Cisco certification preferred
  • Good communication, social, and interpersonal skills
  • Good writing, editing, and speaking skills in Myanmar and English language
  • Able to work in shift-duty

What We Can Offer

Benefits

Rewards for overperformances

Highlights

International Standards

Career Opportunities

Learn new skills on the job

About Our Company

Marga Landmark Development

As a team of multi-discipline professionals, the Marga team is developing residential, office, retail, and hotel properties in Myanmar. Our people are focused on sustainable urbanization for Yangon with aims to help Myanmar in its economic acceleration initiatives and to promote the quality lifestyle for the citizens of Yangon.