A Great Opportunity for ...
• Will work closely with internal stakeholders (CEO, GM, finance, logistics, support, etc.) to develop systems, tools, dashboards, and processes missing from the digital team; aiming to improve performance, communication, and visibility between digital and the rest of the organization.
• Support the GM to execute its lines of action of the strategic plan.
• Make sure that processes are being followed and that teams are collaboratively to continuously improve them.
• Define, develop, and own initiatives that remove blockers and improve the overall performance of the digital team.
• Research, develop and own relationships with external third-parties (ex. payment providers, analytics, etc.) to ensure Beeshop has the required partners to perform successfully.
• Manage third-party vendor relationships, coordinate weekly, monthly, and quarterly meetings, generate reports to review operations and support day to day operations.
• Make sure products are set-up accurately and completely with all details and necessary information.
• Monitor site performance and bring bugs and improvements to the software team.
• Oversees the productivity of E-commerce platforms and manages the day-to-day operations such as but not limited to, increasing sales, efficiency of sales team, performance of customer service and accuracy of the inventories and stocks.
• Determine & help build the best tools to mine data and automate reporting.
• Understand business challenges and work proactively with management to discover data insights that enable efficient growth.
• Make sure that the products are timely enabled/disabled as per the terms with the merchants to ensure compliances and smooth sales.
• Contracts and merchants payments management.
• Ensure that the website works seamlessly from the shoppers and sellers perspective and work to improve the systems behind.
• Oversee process for third-party product onboarding and provide support for merchants.
• Work closely with Customer Service on operational issues that affect customer experience including order troubles, digital order fulfillment, cancellations/returns, etc. Strong interest in process improvement – you love finding ways to make processes more efficient and streamlined.