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Operation Manager

Leading F & B Co.,Ltd
| Yangon
Verified This job has been verified by the company as a real job vacancy.
20 Aug 2020
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Operation Manager

Leading F & B Co.,Ltd
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Food and Beverage/Catering

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

- Enhances customer satisfaction through his/her warm and friendly manner, availability and frequent presence in the Restaurant
- Handles Customer comments and complaints,ensuring follow-up.
- Develops strong relationships with Customer with the aim of gaining their loyalty
- Ensures the quality of service provided for Customer, that they are comfortable and received a warm and personal welcome
- Steers and promotes all the F & B points of sale.
- Ensures that all information is duly passed on to the applicable departments
- Organizes and supervises the preparation of points of sale according to activity forecasts and product information.
- Ensures the standards are properly applied
- In conjunction with the Head Chef, prepares the menus,organizes purchases and updates the cooking instructions.
- Plans changes in the menu, sets prices and organizes the work for the day in coordination with the Chef reliable working order, and for following up technical maintenance.
- Attends meetings for Heads of Department.
- Passes on the management team’s decisions.
- Establishes excellent relation with Customers.
-Prepares the commercial action plan for the department and ensures its implementation.
- Sets dally sales targets to be met by the team.
- Is familiar with all the services and informs Customers about them to encourage use.
- Analyses Customer comments and implements any corrective actions as required.
- Launches and deploys marketing initiatives in the local area in order to increase revenue.
- Works in close collaboration with the sales department to ensure high standards of service and satisfaction for meetings customers.
- Is actively involved in the local area to keep up-to-date with specific issues and needs.
- Keeps close track of what the competition is doing .
- Use creativity and innovation to facilitate commercial operations.
- Draws up the annual budget for the department and implements any corrective actions required.
- Ensures that the management results for the department are in line with Company’s targets.
- Guarantees the respect of procedures governing cash operations,administration and audits, in line with internal audit guidelines.
- Adapts department organization as required and manages headcount for optimum “prime cost”
- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
-To generally promote and ensure good inter-departmental relations.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to Customers and colleagues.

Open To

Male/Female

Job Requirements

  • Proven work experience as a Restaurant / Operation Manager, Restaurant General Manager, or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • Degree in Business Administration; hospitality management or related degree
  • At least 10 Years experienced in related field

What We Can Offer

Benefits

- Rewards for over performance

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques