- Enhances customer satisfaction through his/her warm and friendly manner, availability and frequent presence in the Restaurant

- Handles Customer comments and complaints,ensuring follow-up.

- Develops strong relationships with Customer with the aim of gaining their loyalty

- Ensures the quality of service provided for Customer, that they are comfortable and received a warm and personal welcome

- Steers and promotes all the F & B points of sale.

- Ensures that all information is duly passed on to the applicable departments

- Organizes and supervises the preparation of points of sale according to activity forecasts and product information.

- Ensures the standards are properly applied

- In conjunction with the Head Chef, prepares the menus,organizes purchases and updates the cooking instructions.

- Plans changes in the menu, sets prices and organizes the work for the day in coordination with the Chef reliable working order, and for following up technical maintenance.

- Attends meetings for Heads of Department.

- Passes on the management team’s decisions.

- Establishes excellent relation with Customers.

- Prepares the commercial action plan for the department and ensures its implementation.

- Sets dally sales targets to be met by the team.

- Is familiar with all the services and informs Customers about them to encourage use.

- Analyses Customer comments and implements any corrective actions as required.

- Launches and deploys marketing initiatives in the local area in order to increase revenue.

- Works in close collaboration with the sales department to ensure high standards of service and satisfaction for meetings customers.

- Is actively involved in the local area to keep up-to-date with specific issues and needs.

- Keeps close track of what the competition is doing .

- Use creativity and innovation to facilitate commercial operations.

- Draws up the annual budget for the department and implements any corrective actions required.

- Ensures that the management results for the department are in line with Company’s targets.

- Guarantees the respect of procedures governing cash operations,administration and audits, in line with internal audit guidelines.

- Adapts department organization as required and manages headcount for optimum “prime cost”

- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.

-To generally promote and ensure good inter-departmental relations.

- To display a pleasant manner and positive attitude at all times and to promote a good company image to Customers and colleagues.

Proven work experience as a Restaurant / Operation Manager, Restaurant General Manager, or similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Strong leadership, motivational and people skills
Acute financial management skills
Degree in Business Administration; hospitality management or related degree
At least 10 Years experienced in related field