The role holder is responsible for ensuring the most efficient operations of Agent Banking Operation Back Office Support Team. The role holder is also responsible for supporting the bank’s strategies and initiatives to provide an effective and engaging digital customer onboarding experience, expand the agent and merchant networks, and drive the usage of mobile and digital applications, in order to achieve economic and social development in Myanmar through nation-wide financial inclusion.

• To assist and support the Value Centre’s business plans for structuring highly relevant and innovative financial solutions to deepen account adoption and to reach more customers at lower cost, in line with the overall bank’s strategy of driving nation-wide financial inclusion

• Manage large amounts of inbound and outbound calls in a timely manner

• Ensure to follow call centre “SOP” when handling different topics

• Identify internal and external customers’ needs, clarify information, research every issue and providing solutions

• Build sustainable relationships and engage all the parties by taking the extra mile

• Keep records of all conversations in our call centre excel sheet in a comprehensible way

• To carry out any other duties or special project which may assign to you from time to time by Supervisor

• Obtained Bachelor Degree

• Strong phone and verbal communication skills along with active listening

• Familiarity with nature of digital payment system, banking systems and its practices

• Previous experience in a customer support role