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Operations Executive

Myanmar Credit Bureau Ltd
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
21 May 2021

Experience level

Experienced Non-Manager

Job Function

Project, Operations Management

Min Education Level

Bachelor Degree

Job Description

•    You will be the primary interface between Myanmar Credit Bureau and its Clients (Banking & Financial Institutions and Consumers).
•    Tasked with managing a portfolio of Client(s) for service fulfilment and related support.
•    Process credit reports requests from customers.
•    Liaise with customers on their enquiries via emails or phone calls.
•    Manage inbound / outbound calls effectively.
•    Assist customers on their disputes.
•    To monitor progress and provide periodic updates on disputes.
•    Understand and adhere to the Standard Operating Procedure (SOP).

Open To

Male/Female

Job Requirements

•    1 to 2 years of customer service experience.

•    Good spoken and written English.
•    Excellent knowledge of MS Excel and Access are essential.
•    Knowledge on SQL is an added advantage.
•    Corporate customer service experience.
•    Excellent interpersonal and communication skills.
•    Demonstrate professionalism and confidence in customer management.
•    Able to work independently and effectively under pressure.
•    Possess excellent listening, rationalization and problem-solving skills.
•    Detailed and analytical.

What We Can Offer

Benefits

Rewards over performance

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

Myanmar Credit Bureau (MMCB) is the first and only credit bureau in Myanmar. Central Bank of Myanmar (CBM) granted the credit bureau license to MMCB on 17th May 2018.
MMCB is a joint venture private company between MB Investment Limited and NSP Asia Investment Holding Pte Ltd from Singapore. MB Investment Limited is formed by the member banks of Myanmar Banks Association (MBA) and registered at Directorate of Investment and Company Administration (DICA) of Myanmar.
NSP Asia Investment Holding Pte Ltd is established and registered with the Accounting and Corporate Regulatory Authority (ACRA) of Singapore. NSP Asia Investment Pte Ltd is a wholly owned subsidiary of Credit Bureau Asia Limited (CBA).
CBA has a successful history of setting up and operating consumer and commercial credit bureaus in Singapore, Malaysia and Cambodia. As with other countries in the region, the establishment of MMCB is a significant milestone for Myanmar.
With the soft launch of MMCB on 5th November 2020, the credit bureau platform was completed and services are made available to its members. There is progressively more and more members who have completed their data upload to MMCB. Members who have obtained the requisite user access are also beginning to obtain credit reports of their customers via the bureau platform.