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Policy Service & Claims Executive

Dai-ichi Life Insurance Myanmar Ltd.
Kyauktada | Yangon
Verified This job has been verified by the company as a real job vacancy.
25 Jun 2024
Recruiter active 3 hours ago The recruiter at this company was last active reviewing applications.
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Policy Service & Claims Executive

Dai-ichi Life Insurance Myanmar Ltd.
Recruiter active 3 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

This position will be responsible for the achievement of Prompt and Fair Claims Philosophy and Underwriting according to Dai-ichi Life policies and policy provisions.  Underwriting for Policies after Issued changes, such as Travelling Abroad, Reinstatements and Group Business new entrants/renewal cases.

  • Claims assessments for all products sold by Dai-ichi Life and daily communication/reporting with Third Party Administrator for Health insurance claims.
  • Fully understand the customer’s requirements and align with respective Operations and Distribution teams for Underwriting, Reinstatements and Claims requests.
  • Ensure timely response and satisfactory resolution of matters requiring the support, particularly from Operations, Distributions, Hospitals for Policy Servicing and Claims function.
  • Continually improve the customer experience by gathering feedback from partner(s) and customers and gauge their satisfaction level.  Strive for ‘Omotenashi’ service standards.
  • Understand the company’s policy provisions & products and be able to explain to customers.
  • Perform UAT testing for new products, functions and system bugs.
  • Conduct AML checks and when the result is positive, report to Manager for further process.
  • Have a mindset of Kaizen - continuous improvement and willing to sit for exams such as LOMA, ALU, ICA, etc.
  • Additional duties as may be assigned from time to time.

Open To

Male/Female

Job Requirements

  • Medical Doctor Degree with excellent communication skills in both English and Myanmar.
  • Proven work experience as Claims and Underwriting experienced in Insurance related background.
  • Have certification in LOMA, AALU and FALU are an advantage.
  • Experience delivering client-focused solutions with customer-centricity mindset.
  • Strong in people skills (interpersonal relationship), communication skill, pro-business.
  • A fast learner and able to work with cross functional teams in dynamic work environment.
  • Advanced knowledge for Microsoft tools, including Outlook, MS Teams, Excels, Power Point and other related systems for daily reporting and case processing.

What We Can Offer

Benefits

Rewards for over performance

Highlights

Join an experienced team

Career Opportunities

Learn new skills on the job