This role is responsible for overall operational support to KBZPay Operations Function run the operation smoothly.

• Checking for Creating MABR (Master Agent Branch Manager)
• Managing Identify Status (Create, Closed, Suspended, Frozen, Reset PIN) of SP Operator accounts.
• Changing and Managing of SP Operator accounts’ roles.
• Managing Identify Status (Reset PIN) of EA accounts.
• Editing the limit of MABR, MABT, Branch Agent).
• Employee Agent Account Process between HRDB department and Operations Function (Creation, Suspended, Frozen, Close and Phone Changed).
• Key Account Organization link/remove with Corportate Bank Account.
• Making applicable of restrictions of Corporate Bank Account at Flexcube side.
• Managing Identify Status (Closed, Suspended, Frozen) of customer accounts.
• Checking KYC between KBZPay side and Flexcube side.
• Solving KBZPay Apps issues (Customer & Partner app).
• Solving all portal related issues.
• Checking weekly and monthly reports.
• Check and monitor operational and technical erros and issues relating with App & Portals and provide first level resolution.
• Provide operatoinal support to team members related to Portal and App issues.
• Issues raising and follow up process to third parties and vendors.
• Overall understanding between verification portal and operation portal.
• Well maintaining and understanding the gap to align/ sync between Apps and Portals.
• Manage daily work schedule to ensure sufficient operations coverage.
• Additional support to Service Ops and other related verticals.
• Able to work in flexible working environment (5 days per week).

• Possess at least a Bachelor Degree

• Strong communication and interpersonal skills and the ability to build and maintain relationships

• Experience in issue resolution

• Hands – on with drive to investigate and produce solutions

• Must understand application, platforms, technical correlation.

•  Ability to analyse and solve problems quickly

• Must be self-motivated, flexible and able to manage several jobs at one time

• Aptitude for fostering positive relationships

• Teamwork and leadership skills

• Technically innovative.

• equipped with technical skill.

• Well knowledge of banking products.