Ensure all the POS deployment are carried out on timely manner and report the availability of the POS usage on weekly basis. Review all network compliances are deployed to the terminal. Maintain the inventory of the terminals and manage day to day technical support to the merchant and manage a team under the POS Support unit. Should be able to meet the SLA for the deployment in co-ordination with Merchant Business Function. Manage the regular upgrade of the terminal and train the merchant of usage of the POS application. Enforce strong risk and operational controls at all times and secure satisfactory audit results. Manage and work closely on new functions in the POS application conduct UAT and be able to roll out with a managed timeline.

• Manage multiple POS Vendor, work closely to update and comply all the regular compliance from the networks
• Engage with internal and external stakeholders to ensure timely manner of dispute resolution and customer service where merchants are involved.
• Prepare and submit weekly report/exhibits of the issues to the card Operation manager on the Availability of the terminal and issues in those.
• Deploy POS and train the merchant on the application usage
• Conduct regular merchant visit, remotely identify issues with the application and guide to solve it.
• Conduct the UAT on the new key functions and/or issues that are part of business operations on the terminals.
• Ensure all Operations activities are carried out in compliance with authorized processes and procedures and all processes to be documented as per rules from the issuing/acquiring network operator.
• To upgrade the POS terminals as per the Payment associations guidelines

• 3 Years or above
• Bachelor Degree
• Ability to demonstrate attention to detail
• Ability to demonstrate effective customer services skills
• Ability to work effectively as part of a team while operating in as individual contributor capacity
• Ability to interact with all levels of staff and management in a client environment.
• Ability to solve practical problems.
• Ability to produce detailed, accurate, thorough and timely work.
• Ability to develop subject-matter expertise and share that knowledge with others.
• Skill in using computer, including Microsoft Word, PowerPoint and Excel.