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POS Banking Assistant (Customer Service/Sale)

KBZ Bank

POS Banking Assistant (Customer Service/Sale)

KBZ Bank
Recruiter active 2 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Full Time
Verified This job has been verified by the company as a real job vacancy.
1 week ago

Experience level

Experienced Non-Manager

Job Function

Project, Operations Management

Min Education Level

Bachelor Degree

Job Description

Ensure all the POS deployment are carried out on timely manner and report the availability of the POS usage on weekly basis. Review all network compliances are deployed to the terminal. Maintain the inventory of the terminals and manage day to day technical support to the merchant and manage a team under the POS Support unit. Should be able to meet the SLA for the deployment in co-ordination with Merchant Business Function. Manage the regular upgrade of the terminal and train the merchant of usage of the POS application. Enforce strong risk and operational controls at all times and secure satisfactory audit results. Manage and work closely on new functions in the POS application conduct UAT and be able to roll out with a managed timeline.

  • Manage multiple POS Vendor, work closely to update and comply all the regular compliance from the networks
  • Engage with internal and external stakeholders to ensure timely manner of dispute resolution and customer service where merchants are involved.
  • Prepare and submit weekly report/exhibits of the issues to the card Operation manager on the Availability of the terminal and issues in those.
  • Deploy POS and train the merchant on the application usage
  • Conduct regular merchant visit, remotely identify issues with the application and guide to solve it.
  • Conduct the UAT on the new key functions and/or issues that are part of business operations on the terminals.
  • Ensure all Operations activities are carried out in compliance with authorized processes and procedures and all processes to be documented as per rules from the issuing/acquiring network operator.
  • To upgrade the POS terminals as per the Payment associations guidelines

Open To

Male/Female

Job Requirements

  • 3 Years or above
  • Bachelor Degree
  • Ability to demonstrate attention to detail
  • Ability to demonstrate effective customer services skills
  • Ability to work effectively as part of a team while operating in as individual contributor capacity
  • Ability to interact with all levels of staff and management in a client environment.
  • Ability to solve practical problems.
  • Ability to produce detailed, accurate, thorough and timely work.
  • Ability to develop subject-matter expertise and share that knowledge with others.
  • Skill in using computer, including Microsoft Word, PowerPoint and Excel.

What We Can Offer

Benefits

International Standard

Highlights

International Standard

Career Opportunities

International Standard

About Our Company

KBZ Bank: A new generation of banking

For over two decades, KBZ Bank has been part of Myanmar’s growth story, working tirelessly to strengthen communities and institutions for the long term and to improve the quality of life for all. As Myanmar’s largest privately-owned bank, we represent more than 40 percent of both retail and commercial banking in the country, driving the success of the nation’s entrepreneurs, businesses, and communities. We safeguard the assets of over 1 million business customers across the country, providing support, guidance, and critical access to finance. Today, KBZ Bank is helping to fast-track Myanmar’s development in the digital age, embracing next-generation banking while pioneering new ways of financial inclusion.

We have seized the advantages of mobile-first technology in promoting financial inclusion and connecting our customers to the people, opportunities, and places that they value most. Through KBZPay, Myanmar’s fastest-growing mobile wallet with more than 9.1 million users, we have brought banking beyond our 500 branches and to even more communities. We are also transforming from the inside out, drawing on the latest technologies to work more efficiently and serve our customers better, while developing the bankers and leaders of the future.

Purpose
Our purpose is to improve the quality of life in Myanmar by increasing access to financial products and services, thereby giving communities and businesses access to opportunities and a better quality of life.

KBZ Bank’s Talent Factory
KBZ Bank recognizes that the future of Myanmar – and its banking sector – lies in the hands of the next generation. That is why we take talent development across the organization seriously. From coders and digital bankers to thought leaders and future shapers, we equip our employees with world-class skills and future-ready tools.

Building the bank of the future
At KBZ Bank, we deploy agile management approaches in various aspects of how we work – including bringing people together on cross-functional projects to question the status quo and evolve better ways of working. This represents a break from a top-down approach, empowers our employees, and taps their insights in designing the bank of the future.

Personal Challenge
We put the emphasis on individual responsibility, opportunity, and autonomy. We encourage growth through continuous on-the-job development and a fast-paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!

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Experience level

Experienced Non-Manager

Job Function

Project, Operations Management

Min Education Level

Bachelor Degree

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