KEY RESPONSIBILITIES

• The Product Manager (PM) for Branch Channels provides crucial support to the Head of Branch Channels.
• The PM drives the development of the tools required for the Branch Channel strategy e.g. a branch profitability model, determining the footprint of each branch and deriving a geographic distribution strategy.
• The PM is also responsible for determining the branch service and delivery strategy which includes a vision on product delivery through the branches. And PM is to assist in establishing the Branch Appearance guidelines.
• Furthermore, PM is to drive the vision and creation of Branch support services including the ownership of Queuematic and Mystery Shopping.
• A deep understanding of our branches and project management skills are essential skills for this role.
• Furthermore, excellent presentation and communication skills are essential.

KEY COMPETENCIES

• Experience in execution of product creation functions and roles
• Knowledge and experience in banking or other financial services organizations and deep understanding of one or more products or services
• Understanding of Organizational risk including credit, compliance and operational risk and the ability to create mitigants
• Ability to translate customer needs into products or designs and identify opportunities for additional value-added services
• Ability to create a roadmap and articulate customer outcome delivery within a timeframe
• Ability to manage stakeholders and to articulate business - and functional-requirements within a project team

STRATEGIC COMPETENCIES

LEADERSHIP

• Lead single or less complex Business Units and ensure delivery of work in accordance with Business Unit strategy
• Accountable for collaborating across the value chain to execute on Business Unit strategy
• Leader of team
• Organise the team into effective and functional groups
• Appoint, develop, coach and inspire the team
• Demonstrate continuous improvement 
• Deputise for Executive Manager
• Represent Yoma Bank with impact to external stakeholders

RELATIONSHIP BUILDING 

• Build and manage effective relationships with functional teams and other Business Units
• Create a climate of openness and trust in which people can freely speak out
• Recognise potential conflicts within own working relationships and facilitates the negotiation of mutually beneficial outcomes
• Understand and leverage team’s strengths to deliver outcomes
• Proactively develop rapport with key customers and external stakeholders

COMMUNICATION SKILLS

• Effectively communicate and influence across the team
• Tailor content and style to connect with all employees in English and Myanmar
• Communicating change with conviction
• Demonstrate SPEAKING OUT
• Ask for clarity to ensure own understanding
• Give constructive feedback to improve performance

RESULTS ORIENTATION

• Use feedback to consistently deliver on all tasks and goals
• Hold direct reports accountable for producing quality and risk assessed timely results
• Help others maintain focus and overcome obstacles
• Provide performance feedback to team that facilitates development

PROBLEM SOLVING

• Break down problems into fundamental parts, identify root causes and address problems
• Make informed decisions based on the information that is relevant, current and clear
• For more complex problems, recommend possible solutions and escalate. Follow up to ensure resolution
• In challenging situations, take charge and make decisions in a timely manner
• Assist team in diagnosing problems and recognising issues 
• Establish a culture that embraces problem solving

Education & Special Training

Essential

• Degree in a Business or related field such as Bachelor of Business, Management, Commerce, Finance, Accounting, Economics and/or industry specific qualifications.
• Strong functional knowledge of banking products and ability to effectively communicate technical subjects to broader audiences.
• Strong analytical and problem-solving skills with demonstrated ability to quickly gather, analyze and synthesize information.
• Ability to manage various tasks simultaneously and work under tight deadlines.
• Excellent competency in computer skills (MS Office – Excel, Word, PowerPoint, MS Project, etc.)
• Detail-oriented and a motivated self-starter with ability to perform tasks with limited guidance and in an efficient and timely manner as an individual and in a team environment.
• Processes good interpersonal, communicational, and operational skills.
• Maintain high level of professionalism.

Experience

Essential

• Your education and work experience will need to show that you have the training and professional background for the necessary skills.
• Ability to manage stakeholders and articulate business deals.

Desirable

• Experience in Banking and/or Financial Services Industry

Languages

Essential

• Sound and effective interpersonal & communication in both Myanmar and English Languages.
• Strong written and verbal communication skills, with ability to express ideas in a clear and concise manner to different audiences.