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Product Support Specialist

KBZ Bank
Mingalartaungnyunt | Yangon
Verified This job has been verified by the company as a real job vacancy.
15 May 2024
Recruiter active 3 hours ago The recruiter at this company was last active reviewing applications.
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Product Support Specialist

KBZ Bank

Product Support Specialist

KBZ Bank
Recruiter active 3 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

A product support specialist perform day to day Product support operations to help keep the business running smoothly. You may also build
and maintain relationships with clients, partners, and customers.

  • Develop and maintain strong collaborative and productive stakeholder
  • relationships with key stakeholders to ensure efficient and effective flow of information.
  • Maintain daily BAU of the business (reconciliation, settlement, issues & dispute resolution, etc…)
  • Ensure all the issues are reported and resolved on time
  • Resolve issue with merchants in person or via phone and mail
  • Prepare Operation SOP & User manuals documentations
  • Align with Product team lead for necessary action

Open To

New graduates
Male/Female

Job Requirements

  • Bachelor's Degree
  • Minimum 1 to 2 years experience in customer service or consumer operation
  • Strong teamwork & excellent interpersonal skill
  • Effective negotiation, excellent communication
  • Must have experience in reconciliation process
  • Strong knowledge of Excel, Powerpoint and call center tool is a plus
  • Good command in English for both verbal and wiritten 

What We Can Offer

Benefits

Bonus

Highlights

International Standards

Career Opportunities

Training Provided