Role summary:

• Reviews, analyzes and recommends changes to production job requests and job scheduling.
• Schedules, compiles & promote program and runs production job requests for Core Application.
• Reviews, analyzes and implements any necessary corrective measures in response to production run error.

Responsibilities:

1) Job Scheduling & Problem Recovery
• To schedule and setup daily/weekly/monthly batch jobs according to application requirements. And, to ensure correctness of the processing to meet management reporting timeline and online service commitment to business users.
• 1st line support of production job a bend and provide batch job recovery within ( ) timeframe before escalate to next level.
• To work on staggered shifts through the nights and weekend to advise and initiate recovery action during production a bends, and follow-up to close problem; initiate recovery action when job stream analysis indicates inaccurate or incomplete processing.
• Review the revised/new Operation Manuals and amend the job setup accordingly. Report any irregularities found in the Operation Manuals or procedures.
• Plan, implement and provide support for Disaster Recovery Drill


2) Change Management
• Perform program compilation and program transfer for UAT and Production environment to ensure integrity and security of the promotion process.
• Coordinate and execute of the change request and ensure the correctness of the request.


3) Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

Additional roles for senior production controller
4) Assist Production Control Manager in preparing shift roster.

5) Update monthly job schedule based on pre-defined users, bank and application cycles/calendars.

Experience:
• Over one-year experiences in IT Field, within the insurance industry

Competencies:
- Knowledge of DC job scheduling and operation standards.
- Knowledge of CA Autosys and systems software or computer system relevant to assignment.
- Skill in identifying, analyzing and troubleshooting errors