Quality Assurance Assistant Manager in Yangon

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Quality Assurance Assistant Manager

Mascon international Business Services Co. Ltd, | Yangon

Quality Assurance Assistant Manager

Mascon international Business Services Co. Ltd

Quality Assurance Assistant Manager

Mascon international Business Services Co. Ltd

Myanmar - Yangon

| Yangon

03 Feb 2020

Experience level

Manager

Job Function

Quality Assurance

Job Industry

Consulting/Professional Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

• Draft quality assurance policies and procedures about call center industry
• Interpret and implement quality assurance standards
• Evaluate the adequacy of quality assurance standards
• Review the implementation and efficiency of quality of the agents
• Document internal audits and other quality assurance activities
• Investigate customer complaints and non-conformance issues
• Collect and compile statistical quality data
• Analyze data to identify areas for improvement in the quality system
• Develop, recommend and monitor corrective and preventive actions
• Prepare reports to communicate outcomes of quality activities
• Identify training needs and organize training interventions to meet quality standards
• Evaluate audit findings and implement appropriate corrective actions
• Monitor risk management activities
Checking daily inbound/outbound calls

Open To

Male/Female

Job Requirements

. Any Graduate
. Must have related 3 years experiences in Call Center Fields
. Strong in Computer skills (Excel,Power Point,Word)
. Good communication at English language

What We Can Offer

Benefits

Meal Allowance
Phone Allowance

Highlights

Fun working environment

Career Opportunities

Promotion opportunity
Learn new skills on job

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