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Quality Assurance - Senior Level

MPT - Myanma Posts & Telecommunications
Kyauktada | Yangon
Verified This job has been verified by the company as a real job vacancy.
27 Jul 2020
Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.
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Quality Assurance - Senior Level

MPT - Myanma Posts & Telecommunications
Yangon

Quality Assurance - Senior Level

MPT - Myanma Posts & Telecommunications
Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kyauktada | Yangon
27 Jul 2020
Verified
Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Marketing, Media, Creative

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  1. Daily monitoring and evaluation of agents of call centres and digital channel by checking other operators’ performance.
  2. Coordinate with Training and Operation for quality improvement while sharing Weekly and Monthly circulation of Audit reports with summarized concern areas of improvement.
  3. Provide necessary data to teams, especially to Training for planning of coaching and trainings.
  4. Periodic QA parameter review and implementation based on trend and operational requirements.
  5. Effective controlled random sampling of call records
  6. Sampling and audit of additional in/outbound scope such as profit centers.

Open To

Male/Female

Job Requirements

  1. Leadership & Management
  2. Demonstrated ability to provide constructive feedback and call coaching
  3. Customer Oriented
  4. Ability to plan, execute, measure results and drive improvement on a continuing basis
  5. Discipline and organization to manage competing priorities
  6. Effective usage of data analysis tools
  7. Accountability and responsibility

What We Can Offer

Benefits

- Ferry Transport
- Health Insurance
- Performance Bonus

Highlights

An awesome company
Join a winning team
You can make a difference

Career Opportunities

Opportunities for promotion
Possibility for job training
Learn new skills and techniques
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Marketing, Media, Creative

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

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