Relationship Manager - HNI

KBZ Bank

Kamaryut | Yangon

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Relationship Manager - HNI

KBZ Bank, Kamaryut | Yangon

Relationship Manager - HNI

KBZ Bank

Relationship Manager - HNI

KBZ Bank

Myanmar - Yangon

Kamaryut | Yangon

05 Dec 2022

Experience level

Manager

Job Function

Sales, Business Development

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

Manage the HNI portfolio of the branch
Increase the relationship value (deposit base) of the customer and the HNI customer base in the branch
Improve EP per customer by increasing the holdings of deposit products and improving penetration of product holding across the bank (such as each customer should go from having say 2-3 products on average to 4-6 products with the bank)
Source NTB customers through referrals and other promotional activities
Ensure the HNI portfolio of the branch is growing month on month and win back any lost deposits
Increase the NPS score of the customer base by a pre-agreed percentage
Work closely with the CSM/ Central ST HNI Team/VCTM
Maintain the Contacts with customers as per the defined relationship matrix.
Meetings can also be conducted at the branch in the VCTM cabin or HNI Center in the branch or closest center to the Branch.
Nurture and upgrade existing customers to move to the next level of UHN/HNW offering
Pro-actively engage with customers to understand and analyse their needs, problems and interests to help the bank develop new products, services and interest group based exclusive events & activities for these clients
Maintain customer dossiers as defined by DWVC and update information in the CRM as and when launched
Sales targets for Cross-Sell & Up-sell/ Revenue based targets to be met as per balanced score-card (e.g. increase in balances would be the primary objective, however there would be targets for other products as well)
Review product penetration for assigned client base and identify customers for enhancing product penetration
Ensure KYC/AML and other norms are strictly adhered to and customer contact information is kept up to date
Activation of KBZPay / IM banking and other digital channels for each and every UHN/HNW customer and enabling bio-metric/facial recognition
Organise and host customer events for deepening relationships in close coordination with Central ST HNI team/DWVC
Provide advisory service for customers to be a successful business, linking them to other businesses, helping customers to meet with the bank’s credit policy in their financing needs for business expansion.
Also Offer and meet targets for non-Deposit product’s alike Insurance and other products introduced from time to time

Open To

Repatriate

Male/Female

Job Requirements

Graduate /Prefer MBA in Economics, B.Com (or) BBA (or) BBM
Fluent in local language and English Language (Reading, Writing, Speaking and Listening)
Proficient negotiation and sales/relationship management skills essential
Must have Myanmar business network contacts and market data of competition
Understand the HNI segments likes/dislikes/preferences
Knowledge of Banking, Investments, Insurance, Securities, Fx and SME lending
5+ years banking experience and min 3 years as an RM (Should have managed HNI customers in current/earlier role)

What We Can Offer

Benefits

Ferry Provided
Quarterly Bonus

Highlights