Job Description
A Fantastic Opportunity for ...
•Leading
oPlace customer needs as number one priority, resolving conflicts or complaints in a timely and professional manner thereby ensuring protection of the assigned brand’s market image
oAct as a role model for the store staff, recruiting, motivating and coaching them constructively in areas requiring further development and ensuring they respond with a sense of urgency to customer needs
oEnsures corrective and/or follow-up action is taken and on-going training needs are met in a timely manner
oResolves staff issues sensitively, professionally and in accordance with company’s corporate values and processes, ensuring a win-win conclusion is achieved by all
•Planning
oProjects future sales figures, taking into account external factors (e.g. holidays, local events, or competitor’s marketing initiatives, and the like) that may positively or negatively impact staffing and stock requirements
oEnsures appropriate staff, product stock and supply levels are maintained thereby, optimizing productivity and minimizing wastage and overtime
•Organizing
oDeploys staff appropriately to various positions within restaurant operations, taking into account their strengths and development needs and ensuring customer service is optimized.
•Controlling
oMonitors and controls customer service and product quality by conducting “management walk” during each shift
oMaintains physical environment of restaurant, ensuring cleanliness and sanitary both inside and outside of store premise
oConducts preventive maintenance, cleaning and testing of restaurant equipment, ensuring all safety and operating standards are adhered to and that productivity of equipment is maximized
oEnsures staff understand and maintain appropriate food safety standards and handling procedures
oConducts point of sale opening and closing activities, ensuring POS initialization, cash set-up procedures and registers reconciliations are conducted accurately and in a timely fashion
oConducts closing inventories, ensuring accurate records are retained on the appropriate forms
oEnsures restaurant operations are running efficiently by conducting regular waste counts, meal and yield counts, monitoring and calculating time cards, conducting security checks and taking corrective action as required while documenting specific action plans
oCompleting operating checklists as required
oManaging all restaurant systems to maximize customers’ experience of the restaurant brand’s products and services
•Key Relationships (External)
oRestaurant customers at all levels
oSuppliers, service providers and sub-contractors (e.g. delivery persons, plumbers, electricians, etc)
oCommunity interest groups
oMall/Department Store/Building administration/management
oProspective employees
•Key Relationships (Internal)
oRestaurant employees
•Performs other functions related to managing and those, which may be assigned from time to time
•Sales target (as per company approved budget)
•Mystery Customer – 97% and above rating
•QSC (Quality, Service, Cleanliness) – 90% and above rating
Job Requirements
.•Bachelor’s Degree or Diploma is required
• Minimum 3 years experience in F&B industries
• More prefer Degree in F&B management
• Able to communicate in English
• A"can do "attitude,willing to keep trying and learning