Vanguard Business Solutions & Consulting
SAP Support Consultant
Min Education Level
The SAP Support Consultant will be responsible for providing support to a vast array ofcustomers during installation, upgrade or usage of their software.• Primarily responsible for handling support tickets and application support to the end users.• Provide support such as problem fix, monitoring and testing for business application.• When an issue comes, should be able to diagnose, analyse and solve the issue.• Reviews and discusses open incidents to determine who and how the incidents should be handled.• Develop and maintain documentation for issue logs and tickets analysis• Resolve problems, provide technical support, research and answer questionsrelated to the ERP system• Ability to deliver basic SAP training to client end-users and preparing end user training material.• Ability to work closely with peers and end users to deliver optimum service.• Ability and willingness to provide on-call support as needed including after office hours and weekends.• Ability to make thorough analysis with Finance expertise counterpart.
Possess a Degree in Accounting, Business or IT• Requires minimum 2 years of experience in supporting ERP related field or Accounting field• Highly initiative with service-oriented mindset• Confidence and ability to understand and navigate new technology quickly• Strong oral, written, interpersonal skills and problem-solving skills• Ability to multi-task and manage time effectively.
What We Can Offer
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Experienced in Computerized Business Software.?
2-year experience in related field?
If referred by Vanguard Employee please specify the name.
Can you work under pressure?
Do you have good communication skill?
Are you working in IT/Consulting related?
Why do you want to join this role?
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