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Section Head, Business Process Improvement & CS

SHWE Bank
Kyauktada | Yangon
Verified This job has been verified by the company as a real job vacancy.
19 Sep 2022
Recruiter active 6 days ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 6 days ago The recruiter at this company was last active reviewing applications.
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Section Head, Business Process Improvement & CS
SHWE Bank, Kyauktada | Yangon

Section Head, Business Process Improvement & CS

SHWE Bank
Yangon

Section Head, Business Process Improvement & CS

SHWE Bank
Recruiter active 6 days ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kyauktada | Yangon
19 Sep 2022
Verified
Recruiter active 6 days ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

Shwe Bank is looking for an experienced banking professional to work as "Section Head, Business Process Improvement & Customer Service". 

  • Manage organization structure of branches and business units.
  • Coordinate and arrange BO Projects, write and prepare documentation such as manual SOPs, Key control requirements, work flow for branches and work instruction, process management till getting approval and implementation.
  • Standardize service delivery with best SLA (Service Level Agreement) in the country with all elements of the CS handbook.
  • Improve call center operation (inbound call and social media) for a better customer satisfaction.
  • Standardize operations by meeting customer expectations across branches and clearly highlight, internal control requirements for branch compliance
  • Provide Branch Training for operational process and new branch openings

Open To

Repatriate
Male/Female

Job Requirements

  • At least 5+ years of relevant working experience in Senior role in Banking Operations, preferably in area of Business Process Improvement and Customer Service or similar role
  • Master/Bachelor’s Degree, preferable in the fields of banking and finance, business management or other relevant academic backgrounds.
  • Proficient in Microsoft applications and English
  • Good Leadership and communication skills
  • Able to work independently, organized, creative and lead a team.
  • Good understanding of of the internal banking structure to develop the necessary internal functions.

What We Can Offer

Benefits

Ferry/Transportation
Overtime Allowance
Rewards for over performance

Highlights

Fun working environment
International standard
Make a difference
Join an experienced team

Career Opportunities

Training provided
Learn new skills on the job
Promotion opportunities
Management potential
Already Expired
OR
More jobs from this employer

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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