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Seller Support Assistant Manager (Call Center)

Shop.com.mm

Seller Support Assistant Manager (Call Center)

Shop.com.mm
Recruiter active 5 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
16 Sep 2020

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

  • Effectively manage agent's break schedules.
  • Ensure that commitment is met daily.
  • Work with the manager to conduct real-time root cause analysis of impact stop productivity.
  • Ability to effectively present information and respond to questions from team managers, team members, sellers and customers.
  • Acts as subject matter expert Report Concerns, report processes, and reporting templates
  • Ensures that team member schedules are adjusted and in timely manner; adjustment includes finding relievers for plotted leaves and emergency absences as per Manager approval.
  • Monitoring/Audit Agent Performance Against Defined Procedures/methodology
  • Ensures that immediate coaching is provided to team members with reported errors either from internal appropriate
  • Action plans are strictly implement endure to meet quality metrics.
  • Provides On-going performance support new and/or under-performing team members, including coaching and remedial training.
  • Ensures that team members are updated on the productivity and quality performances on daily, weekly and monthly basis.
  • Attends daily status and weekly meetings as required.
  • Ensures House Rules, policies and procedures are strictly followed.

Open To

Male/Female

Job Requirements

  • Bachelor’s degree
  • In-depth knowledge process
  • Excellent Communication And Leadership Skills
  • Organizational And Time-management skills.
  • Decision-making skills.
  • Minimum 2 year of experience in customer service
  • Able to manage agents on the floor 

What We Can Offer

Benefits

- An amazing opportunity to learn from colleagues across Asia, in more developed markets

Highlights

- An international company in a start-up setting
- A competitive salary, plus the chance to learn in biggest E-commerce

Career Opportunities

- An international company in a start-up setting
- A competitive salary, plus the chance to learn in biggest E-commerce

About Our Company

Shop is the leading online shopping in Myanmar, empowering thousands of sellers to connect with millions of customers. Shop provides immediate and easy access to 100,000+ products in more than 40+ categories.

To overcome the logistics challenge in Myanmar, Shop has built its own logistics company specifically designed for e-commerce operations - Shop Express (known as ShopEX) - to raise the standards for the industry. Shop is also helping existing and new logistics providers digitize.

In 2018, Shop (Daraz Myanmar) was acquired by Alibaba Group, and is proud to carry its part of the mission to 'make it easy to do business anywhere in the era of the digital economy'. As part of the Alibaba ecosystem, Shop is leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payments and logistics to drive growth in its markets.

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