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Senior Associate-Centralized Collections

Yoma Bank
Thanlyin | Yangon
Verified This job has been verified by the company as a real job vacancy.
07 Apr 2022
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Senior Associate-Centralized Collections
Yoma Bank, Thanlyin | Yangon

Senior Associate-Centralized Collections

Yoma Bank

Senior Associate-Centralized Collections

Yoma Bank
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Entry Level

Job Function

Legal, Risk and Compliance

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

OVERALL SCOPE

To be responsible, under the direction of Head of Collection for the management of the assigned operational collections team(s) within Yoma Bank Collections & Recoveries & to contribute to efficient and effective management of Delinquent & NPL Accounts & Customers

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • To at all times comply with Yoma Bank’s Code of Conduct, Policy & Procedures
  • To effectively use the Yoma Bank’s core systems including FBE & Collection system by acquiring the required levels of knowledge in these systems
  • To use these systems and particularly Collection system to accurately manage customer queries about their accounts that are in arrears 
  • To work 100% of delinquent accounts assigned to the individual collector within the agreed timeframes
  • To achieve the agreed contact rates with customers who have accounts in arrears
  • To achieve the agreed number of customer meetings with products that require face to face customer collector interactions
  • To achieve the agreed call rates with customers who have accounts in arrears
  • To achieve the agreed promise rates with customers who have accounts in arrears
  • To achieve the agreed kept promise & rate
  • To achieve the agreed cash collected as % of total arrears on assigned accounts
  • To effectively follow up customers who have broken agreed promise to repay on accounts in arrears
  • To resolve customer disputes within Yoma Bank policy and procedure
  • To undertake external filed calls to customers with accounts in arrears as required from time to time
  • To be punctual & timely in work attendance
  • To act as an effective and positive team member at all times
  • To follow Yoma Bank’s dress Code

 

Open To

Male/Female

Job Requirements

QUALIFICATIONS REQUIRED

Knowledge & Skills

  • Sound knowledge Of Yoma bank Credit Products terms & conditions
  • To understand the calculation of payments interest & penalties on all Yoma Bank credit Products
  • To understand relevant Myanmar CBM rules & regulations

Education & Special Training

  • Degree Prefered
  • High School completion essential

Experience

  • Work experience in a financial institution;
  • HP Collection and repossession at trip
  • Knowledge of Collections & Recovery Operations.

Languages

  • Working proficiency in English and Burmese.

What We Can Offer

Benefits

Overtime Payments
Rewards for over performance

Highlights

Fun working environments

Career Opportunities

Training provided
Management potential