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Senior Customer Service Assistant

KBZ Bank
| Yangon
Verified This job has been verified by the company as a real job vacancy.
29 Sep 2021
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Senior Customer Service Assistant
KBZ Bank, | Yangon

Senior Customer Service Assistant

KBZ Bank
Yangon

Senior Customer Service Assistant

KBZ Bank
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
29 Sep 2021
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

We are going to hire for that position in Yangon, Mandalay, Taungyi, Naypyitaw, Bago Division. The role holder is mainly handle for the customer service, KYC change process , complaints management, supervisory if needed.

  • To check and update the information in KYC update and Booking data Sheet
  • To ensure that customers are satisfied with provided customer service
  • Monitor the KYC change process.
  • Support the bank side (Maker- Checker) for KYC change process
  • Ensure the effective communication between stakeholders [bank side (Maker-Checker), KBZPay side & KBZPay call center ]
  • Arrange floor plan for customer convenience (together with bank side)
  • To perform all of duties assigned by supervisor
  • To train staff regarding their individual needs for work operation.
  • Handle complaints and provide appropriate solutions for customer satisfactory

Open To

Male/Female

Job Requirements

  • To assist the Team Leader in coaching new customer service officers and may be required to work in a supervisory capacity in the Team Leader's absence
  • Strong experience on customer service
  • Good listening and communication skill
  • Clear communication skill
  • Taking responsibility
  • Resilience on dealing with unexpected complaints
  • At least one or two years experience of providing the service to the public
  • At least graduated with any specific majors

What We Can Offer

Benefits

Quarterly Bonus

Highlights

Leading Bank In Myanmar

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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