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Senior Customer Service Officer

Gandamar Shwe Pyi
Botahtaung | Yangon
Verified This job has been verified by the company as a real job vacancy.
06 Jun 2024
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Senior Customer Service Officer

Gandamar Shwe Pyi
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Logistics/Transport

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

  • Lead the Cross Border Customer Service team; coordinate and align with Operations, Customs Clearance, Logistics, Fleet, Finance and Warehousing Teams in accordance with Job Follow Up and upcoming plan
  • Manage Customer Service Team’s daily operations to ensure that company’s service quality meets with customers’ requirements
  • Follow up the feedbacks and plan of new and existing customers
  • Plan monthly and quarterly work volume forecasts of regular customers
  • Assist to CS Manager in regular meeting with customers
  • Assist to CS Manager in development of SOPs as required to fulfil the client’s requirement (for team internally and for each customer)
  • Monitor Customer Service Team’s daily tasks to make sure all shipments are completed smoothly (from job creation till invoicing of each single shipment)
  • Lead the CS team in finding solutions in case of any issue occurred related Cross Border Export/ Import Shipments (to coordinate with clients, internal teams and third party agents as required)
  • Collect data from all CS team members and submit to CS Manager to coordinate with Finance (along with Operations team) for cashflow forecast
  • Check and validate the operations costs and vendor payment as required
  • Monitor CS team members to ensure invoices are issued timely, check and analyze the Cost & Revenue report
  • Assist to Finance for receivable payments as required
  • Weekly report to CS Manager

Open To

Male/Female

Job Requirements

  • Any graduate and advanced diploma in related industry is preferable.
  • Good knowledge and experience at management level in export/import logistics (Air and Sea).
  • Experience with ERP (Odoo or similar platforms).
  • Result oriented person who can lead and develop team consistently.
  • Open minded and eager to work under the usual pressures of logistics industry.

What We Can Offer

Benefits

- Uniform & Ferry Provided
- Life Insurance
- Medical Allowance 500,000 MMK per year

Highlights

- Make different
- Join experience team

Career Opportunities

- Learn new skill on the job
- Promotion opportunities
- Training Provided