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SENIOR GRIEVANCE OFFICER

SHWE TAUNG ENGINEERING & CONSTRUCTION
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Full Time
Verified This job has been verified by the company as a real job vacancy.
18 Feb 2020

Experience level

Experienced Non-Manager

Job Function

PR, Communications

Min Education Level

Bachelor Degree

Job Description

Normal working place:

Full time work station at Deedoke Project site. Frequent trips to Mandalay, including some overnight. O/T might be necessary from time to time especially close to deadlines. Occasional trips to Yangon as required for meetings

Roles / Job Purpose:

• Prepare, update and implement Stakeholder Engagement Plan and Grievance Redress Mechanism (GRM) in compliance with national and international standards and best practices
• Pro-actively engage with relevant Project stakeholders, including adversely impacted communities and persons, relevant government bodies, and other stakeholders, in a positive and constructive manner.
• Engage with persons or entities who have concerns, grievances or complaints regarding the projects activities and identify solutions by conflict mediation and conflict resolution process.
• Identify any potential Public Consultation and Disclosure or Grievance Redress Mechanism issues for the project and propose measures to avoid, minimize or mitigate these situations.

Key Responsibilities:

Grievance Redress Mechanism
• Lead/support GoM and Project in facilitating discussions regarding grievances and concerns between PAP-Project-GoM.
• Lead/support GoM and Project in collecting statements and/or evidence related to the grievance
• Lead/support GoM and Project in analysis of statements and/or evidence related to the grievance.
• Facilitate discussion in the negotiation and conflict resolution process
• Maintain database with detailed information of the grievance statement including additional information obtained throughout the GRM process, time needed for each phase, agreements and disagreements etcetera.
• Prepare detailed reports of each grievance when requested by management, PAP or by GoM.
• Lead/support GoM and Project in capacity building of relevant government bodies and project staff on the process of Grievance Redress Mechanism
Stakeholder Engagement
• Stakeholder identification and mapping of stakeholders relevant to the Project, including government bodies on different administrative levels, Civil Society Organisations (regional, national or local), armed groups, communities and others potentially impacted by the Project.
• Lead the preparation and implementation of (public) consultation meetings with all relevant stakeholders including preparation of strategies, methods, techniques and communication materials required during such meetings.
• Lead (public) consultation meetings in timely, factual, clear manner and ensure relevant information is communicated between the Project and the Government and between the Project and the adversely impacted community and/or PAP.
• Coordinate and set up (public) consultation with government departments and communities from National administrative level to village level. This will include liaising with department to arrange state, district level and township level meetings (if required) - including dates, venues and how to disseminate project information.
• Consult with non-government and civil society organisations, environmental, social welfare groups as required
• Record outcomes of meetings with stakeholders and provide input into the stakeholder database.

Open To

Foreign (Expatriate)
Repatriate
Male/Female

Job Requirements

Required Qualifications

• Minimum Bachelor degree social field, preferably Master Degree in Public Relation, Counselling or other related field
• Minimum 5 years of working experience, preferably with large scale infrastructure projects on public consultation and disclosure & grievance redress mechanism activities
• Experience working with private sector and government entities
• Experience in administration, coordination and management of human resources and budgets
• Experience and/or familiarity with IFC, WB or ADB standards
• Fluent in Myanmar, English desired
• Active and goal oriented
• Willing and capable to learn quickly
• Self-starter with excellent social, negotiation and conflict mediation and conflict resolution skills
• Proficiency in the use of computers and Microsoft Office products, primarily Word, PowerPoint and Excel

What We Can Offer

Benefits

-

Highlights

-

Career Opportunities

-

About Our Company

Building Construction

We are one of the largest construction companies in Myanmar with extensive experience and ability to deliver cutting edge sustainable solutions.

We deliver landmark projects that help build the new Myanmar.

Infrastructure Construction

We are Myanmar’s leading infrastructure company. We provide infrastructure and energy solutions that enable growth in Myanmar.
Our expertise is in energy, roads and bridges, geotechnical engineering .
One of the first major players in Myanmar’s energy sector, we were the sole supplier of roller-compacted concrete (RCC) for the Yeywa Hydropower Project, the third largest RCC dam in the world with installed capacity of 790 MW. Our portfolio of hydropower projects includes Upper Paunglaung near Naypidaw, Thahtay and Ann in Rakhine State, Upper Yeywa in Southern Shan State, and Baluchaung No. 3.

We have extensive experience in the construction of highways, roads, bridges and flyovers all over Myanmar. We constructed the Yangon-Mandalay highway, the Sagaing-Monywa Highway and the Ohtaw-Shwe Bo Highway, providing intra-city connectivity. In the bridges sector, we build the Upper Yeywa Bridge and the Shwe Li (3) Bridge. Within Yangon, we constructed the Hledan Flyover and the Tamwe Flyover, enhancing connectivity for residents and visitors alike in the capital.

We have state-of-the-art geotechnical engineering capabilities that includes tunnel construction, press piling, bore piling, retaining wall construction work and mining work. We provided geotechnical engineering work for the Shwegyin Hydropower Project, construction of the tunnel in Kun Hydropower project, and carried out bore piling for four of the five construction projects along the Ayeyarwaddy Bridge – Sinkhan, Pakokku, Yadanar Theinga and Nyaung Done.

We have a track record of successful collaboration with international agencies on infrastructure development. We won the tender called by Japan International Cooperation Agency (JICA) and constructed three roads under the poverty reduction scheme for regional development, funded by Japan’s Overseas Development Assistance. In an international competitive bidding process, we won the tender for the Mau Bin – Kyait Lat – Pya Pon road project funded by the Asian Development Bank and are currently constructing the road.

Why you should join us

We make learning and development an integral part of your career through coaching, mentoring, and providing in-house and external learning opportunities. Our employees have access to various learning opportunities that strengthen and update their technical and professional expertise and personal development. We are always on the lookout for our new generation of leaders!

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