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Senior Manager, CVM & Segmentation

Wave Money

Senior Manager, CVM & Segmentation

Wave Money
Recruiter active 12 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
1 week ago

Experience level

Manager

Job Function

Strategy, Planning

Min Education Level

Bachelor Degree

Job Description

I.  Position Purpose

Senior Manager, Customer Value Management (CVM) & Segmentation is responsible for providing analytical and operational support to framework and strategy planning of CVM (Customer Value Management) and Segmentation. The Expert will be executing customer centric programs based on analysis of business performance by interpreting data and generate insights which can deliver significant improvement opportunities for engaging and retaining Wave Pay users.

II. Key Result Areas

  • Working as an integral part of the Acquisition & Growth team, analyze Business Performance to generate insights to improve performance and customer value creation
  • Identify, collect, analyze, and interpret data sets based on business requirements and generate descriptive visualizations and presentations to communicate insights, as needed
  • Develop presentations to communicate insights garnered from data
  • Synthesize data to make meaningful recommendations and to create framework of CVM and customer segmentation. 
  • Based on the user behavior analysis build segmentation/ cohorts for executing promotional programs that would lead to high user engagement & retention.
  • Lead the conceptualization and execution of ad-hoc reports during campaigns and postmortem
  • Monitor competitive environment and make recommendations

III. Key Responsibilities and Accountabilities

  • To facilitate planning for all CLM and CVM initiatives (Customer Life Circle Management & Customer Value Management)
  • Work on preparation of CVM budget and align the respective stakeholders.
  • Post approval of budget support growth & retention stakeholders with day-to-day program management
  • Work alongside with multiple cross-functional stakeholders internally for understanding of business direction and objectives
  • Campaign analytics to support engagement & retention initiatives
  • Segmentation support for growth and retention initiatives
  • Facilitate the daily operations for the vertical by working closely with cross-functional stakeholders

Open To

Repatriate
Male/Female

Job Requirements

Competencies:

  • Analytical Skills: Being able to break down the data and synthesize recommendations
  • Detail orientation: Having attention to detail and understanding of big picture
  • Partnership: Successful professional approaches to collaboration with all stakeholders and team. 
  • Communication: Creating and promoting enabling environment for open communication; Constructively challenge those with power and authority 
  • Project Management: Effectively manage projects related to the program

Experience:

•    5 years of experience in Business Analysis within Payments, Banking or Mobile Financial Services or similar industries  
Education and qualifications: 

  • University degree in Technology, Computer Science, Economics, International Relations, Business Administration and Management or other relevant fields. 
  • Experience in the usage of computers and office software packages (MS Word, Excel, PowerPoint, etc.)
  • Experience in handling of web-based management systems and advanced program for data analysis

Functional skills and knowledge areas:

  • Working knowledge of Advanced MS Office - especially Excel, Access 
  • Knowledge of SQL, R, Python etc. would be a plus
  • Prior experience on digital tools, such as SAS, Mixpanel, Appsflyer, Adjust, Leanplum, Clevertap etc. would be a big plus
  • Similar experience in managing CVM/ CLM programs would be desirable
  • Digital marketing exposure is desirable
  • Experience managing multiple stakeholders would be an advantage 
  • Candidate should drive the overall programs proactively by taking initiatives

Language Requirements:

  • Fluent in English and knowledge of local language (Myanmar)

 

What We Can Offer

Benefits

- Medical & Life Insurance
- Mobile Usage allowance
- Travel Allowance
- Other benefits including Company Bonus

Highlights

- Myanmar's First Mobile Financial Services Provider
- Multinational Company
- International Working Environment

Career Opportunities

- Growing organization
- Develop your career

About Our Company

Wave Money is the largest mobile financial services provider in Myanmar. Guided by a mission to Build a Better Myanmar for its People, Wave Money is dedicated to driving greater financial inclusion among the unbanked population. Wave Money provides essential cash transfer, remittances and payment services to 31 million customers through an extensive agent network which covers 91% of Myanmar. Over 50,000 Wave shops – mostly owned and run by women – are serving customers across 299 townships nationwide. Always innovating, Wave Money’s WavePay mobile wallet meanwhile caters to over 10.5 million customers enabling reliable, secure, convenient and instant payments anytime, anywhere.

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Experience level

Manager

Job Function

Strategy, Planning

Min Education Level

Bachelor Degree

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