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Senior Manager(Consumer Protection)

Yoma Bank

Senior Manager(Consumer Protection)

Yoma Bank
Recruiter active 3 days ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
1 week ago

Experience level

Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

KEY ACCOUNTABILITIES:

  • Collaboration with relevant stakeholders on compliance with CBM Instructions/Directives in relation to Consumer Protection
  • Building a program for Consumer Protection & Dealing with Customer Complaints
  • Customer centric review of new and existing products to ensure best value for the customer
  • Monitor pending regulatory changes and potential impact for customer protection program
  • Monitor whistleblowing complaints where customers have been disadvantaged and to work with Business and Risk to ensure matters have been satisfactorily resolved.
  • Implement mystery consumer program to ensure good quality of Yoma Bank services across different branches

STRATEGIC COMPETENCIES

LEADERSHIP

  • Leads single or less complex business units and ensures delivery of work in accordance with Business Unit Strategy.
  • Create an effective team for executional excellence.
  • Accountable for collaborating across the value chain to execute on Business Unit Strategy.
  • Leader of team
  • Organizes the team into effective, functional groups.
  • Appoints, develops, coaches and inspires the team.
  • Demonstrates continuous improvement.
  • Deputizes for Executive Manager.

RELATIONSHIP BUILDING

  • Build and manage effective relationships with functional teams and other businesses units
  • Create a climate of openness and trust in which people can freely speak out
  • Recognizes potential conflicts within own working relationships and facilities the negotiation of mutually beneficial outcomes.
  • Understand and leverage team’s strengths to deliver outcomes.

COMMUNICATIONS SKILLS

  • Effectively communicates and influences across the team.
  • Tailors content with all employees in English and Myanmar
  • Communicating change with conviction.
  • Demonstrates SPEAKING OUT
  • Asks for clarity to ensure own understanding.

RESULTS ORIENTATION

  • Uses feedback to consistently delivers on all tasks and goals.
  • Holds direct reports accountable for producing quality, risk assessed timely results.
  • Helps others maintain focus and overcome obstacles.

PROBLEM SOLVING

  • Breaks down problems into fundamental parts, identifies root causes and addresses problems.
  • Sees beyond the immediate solution to potential process improvements.
  • Makes informed decisions based on information that is relevant, current and clear.
  • For more complex problems recommends possible solutions and escalates. Follows to ensure resolution.
  • In challenging situations takes charge and makes decisions in a timely manner.

Open To

Male/Female

Job Requirements

Knowledge & Skills

Essential

  • Strong organizational and analytical skills.
  • Ability to multi-task with strong attention to detail.
  • Capable of executing a range of relatively complex tasks and analysis
  • Working knowledge of similar surveillance monitoring system preferred
  • Proficiency with Excel, Word, PowerPoint

Education & Special Training

Essential

  • Bachelor degree in Law, Finance, Economics or Business preferred

Experience

Essential

  • Minimum 3-5 years' experience handling AML matters and 3 years of transaction monitoring compliance experience
  • Experience working with highly confidential information

Language

Essential

  • Ability to communicate effectively in both Myanmar & English (verbal and written).

*Only shortlisted candidates will be contacted for interview.*

What We Can Offer

Benefits

- Annual Bonus
- Ferry provided

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

"Founded in 1993, Yoma Bank is Myanmar's most progressive domestic bank with over 3,000 employees and more than 80 branches across the country. With a mission to “Build a better Myanmar for its people” and financing the needs of Myanmar families and businesses, Yoma Bank offers savings products, a wide range of loans and business solutions to individuals, SMEs and local corporate clients to fund their business operations in Myanmar. With over 25 years of being a responsible bank, Yoma Bank has been consistently making significant investments in strategic priorities- people, technology and corporate governance.
All the operations led by the Bank are centered around its core values such as Customer, Integrity, Respect, Teamwork and Innovation. Yoma Bank has also established strong partnership with both local and international organisations leveraging strategic advantages in its services. Yoma Bank is the first local bank that welcomed foreign investments from global organisations such as GIC of Singapore, Norfund of Norway and IFC of the World Bank."

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Experience level

Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

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