MMR
Myanmar
Senior Verification Specialist
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
A Fantastic Opportunity for ...
This role is responsible for Assessing current KYC volumes and determining team capacity to support KYC activities relative to new client on boarding, client periodicreviews and KYC remediation; Responsible for preparing and reporting team SLAs to management and stakeholders; Recommend driving changes to KYC workflow& process. The role also emphasizes to follow complaint process guideline as per regulatory requirements.
▪ Service constraint identification KYC, reporting and improvement.▪ SME (Subject matter expert) in KYC, other own operational areas and add value for better operational output.▪ Manage set performance for KYC team.▪ Planning headcount, rostering and utilise resources in shifts/any 5 days working shifts.▪ Ensure end to end process is managed as per SOP, regulatory guidelines.▪ VOC awareness and review process to improve the service and customer experience.▪ Publish regular update to management on Productivity improvement and introduce digital enhancements.▪ Initiate performance improvement plans and implement with success metrics within stipulated time.▪ Measure NPS performance across channels and fix with stakeholders to improve KYC experience.▪ Reduce customers KYC process concerns by bringing innovative idea or digital enhancement.▪ Ensure all KYC verifications are happening on time and maintain volume with business forecast. Manage overall day today operation.▪ Maintain performance report and circulate regularly to team, ops leadership team.▪ Strategies team distribution as per volume and performance feedback. Initiate skill development plans.▪ Manage all quality input reports and ensure circulation on time.▪ Share regular feedback and documents improvement areas with action plans.▪ Actively drive/support the Digitalisation process and timely meet the milestones set.▪ Prepare forecast from Kbzpay business team and arrange operational support smoothly.▪ Help promote and maintain a positive company image.▪ Initiate team engagement, R&R, performance review on timely basis.(Monthly/Qtrly)▪ Monitor, measure the performance and share/exchange ideas in monthly business review to improve operationalefficiency.
Open To
Job Requirements
• Strong communication and interpersonal skills and the ability to build and maintain relationships• Must understand customer relationship management (CRM)• Ability to analyse and solve problems quickly• Must be self-motivated, flexible and able to manage several jobs at one time• Proven experience as a Client Relationship Manager• Experience in sales or customer service is preferred• Aptitude for fostering positive relationships• Teamwork and leadership skills
• A background in customer service or Quality, business excellence is a plus
• Experience working in Service Quality of banking / financial services would be an added advantage.
What We Can Offer
Benefits
Highlights
Career Opportunities
Please let us know your expected salary (MMK)
More Similar Jobs
Relationship Manager
Head Of Customer Development - Off Premises
Deputy Head- Customer Service Training&Development
Relationship Manager (Corporate Banking)
Assistant Manager, Customer Excellence
Senior Manager, Head Of Complaint Management
Customer Service Manager (NPT )
Assistant Customer Service Manager
AUTOMOTIVE SERVICE MANAGER
Manager, Customer Service Training
Supply Chain Finance Operations Manager - Trade
Business Development Manager
Share with a Friend