MMR
Myanmar
Service Advisor (MDY)
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
An Exciting Opportunity for ...
Principal Duties and Responsibilities:• Greets all customers promptly; provides timely professional service.• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.• Estimates cost and completion time/settles customer accounts.• Communicates with customer about status of work.• Coordinates activities to ensure repair work is fixed right the first time and completed on time.• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.• Inspects every finished repair order for proper completion, pricing accuracy, and legibility.• Meets or exceeds goals for add-on sales.• Delivers the right car in perfect condition every time.Additional Duties and Responsibilities:• Identifies repeat customers and treats them accordingly.• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.• Documents repair order changes.• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.• Promptly addresses and resolves customer viewpoint and service follow-up issues.
Open To
Job Requirements
• Any Graduated and automotive/vocational training preferred• 2 years experience in an automotive service environment preferred• Driver’s license preferred
What We Can Offer
Benefits
Highlights
Career Opportunities
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