Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
No
Yes
Sorry, unable to apply, please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.
UPLOAD CV
UPDATE PROFILE

Service Advisor (Mercedes Benz)

Cycle & Carriage Automobile Myanmar Co.,Ltd
Recruiter active 5 days ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
31 May 2021

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

• Approach, greet and offer assistance to customers
• Perform vehicle inspection and/or test drive
• Recommend repair scope and/or service measures/recall and provide repair cost /time estimate
• Explain coverage of warranty and goodwill claims
• Provide customer mobility options during job order acceptance
• Promote actively further Aftersales services and products
• Keep customer schedule commitments/obtain approval and inform the customer promptly about possible changes
• Coordinate with Quality Assurance that the correct work has been performed
• Issue proforma invoice and ensure that all relevant paperwork is completed
• Handover customer vehicle in a professional manner and explain the invoice
• Handle customer complaints as well as escalate special cases to Reception Supervisor
• Implement customer lifecycle follow-up measures such as regular maintenance reminders to increase customer loyalty
• Share knowledge and best practices about customer handling with other employees
• Familiarize regularly about new products and technologies
• Provide regularly customer feedbacks to Reception Supervisor
• Provide detailed customer information across all departments as required and in line with information security regulations
• Facilitate update of customer database and records with relevant Aftersales information
• Another assign by reporting manager.

Open To

New graduates
Male/Female

Job Requirements

• Any graduate with Mechanical or Mechatronics
• At least 2 years’ experience in Automobile service field
• Strong knowledge of Automobile products
• Good communication, interpersonal and presentation skills
• Well knowledge about customer service
• Good command of English is a preferable

What We Can Offer

Benefits

Transportation allowance
Phone allowance
Medical benefits
Group life insurance
Yearly increment and bonus

Highlights

-International standard
-Good working place

Career Opportunities

-Management potential
-Promotion

About Our Company

Cycle & Carriage, a member of the Jardine Cycle & Carriage Group, is one of the leading automotive groups in Singapore. It started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since it has grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroen passenger cars and Commercial Vehicles. At Cycle & Carriage, It is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people focused experiences that consistently exceed expectations. Whether is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves. Jardine Cycle & Carriage (JC&C) is a leading Singapore-listed company and a member of the Jardine Matheson Group. A Long-term engaged shareholder of market-leading businesses in Southeast Asia, JC&C has a strategic interest in Astra International, a strong automotive presence through its Direct Motor Interest, as well as diversified businesses comprising Other Interests in key economies. Together with its subsidiaries and associates, the Group employs over 230,000 people in Indonesia, Vietnam, Singapore, Thailand, Malaysia and Myanmar.

Apply for this job

OR

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Share with a Friend

Candidate CV Attachment

ADD PRIVATE CANDIDATE
Upload Profile Picture
Upload CV
Auto Fill CV
Save time on data-entry.
Education / Qualifications
Add
Cancel
Delete
Save
Work Experience
Add
Cancel
Delete
Save
Languages used
Add
Cancel
Delete
Save
Skills achieved
Add
Cancel
Save
References
Add
Cancel
Delete
Save
CV Attachments (Upload CV here)
Add
Cancel
Delete
Save
Cancel
Add
Next