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| Yangon
Verified This job has been verified by the company as a real job vacancy.
05 Mar 2020
Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.
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Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Others

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

  • Serve as the first point of contact for users seeking technical assistance over the web portal, phone and email
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Develop daily, weekly and monthly reports on the IT support team’s productivity
  • Determine the best solution based on the issue
  • Walk the user through the problem-solving process
  • Direct unresolved issues to the next level of escalation
  • Follow up with customers to ensure issue has been resolved
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

Open To

Male/Female

Job Requirements

- Degree in Computer Science/Information Technology or any graduate with IT diploma or relevant certificates

- Minimum 2 years experienced in an IT role with hands-on troubleshooting experience.

- Excellent diagnostic and problem-solving skills. 

- Excellent communication ability.

- Outstanding organizational and time-management skills.

- Solid technical background with an ability to give instructions to a non-technical audience

- Customer-service oriented with a problem-solving attitude

- Excellent written and verbal communications skills

- Willing to travel based on job requirement

- Ability to work during night time when it required

 

What We Can Offer

Benefits

*Ferry provided

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
OR

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Others

Job Type

Full Time

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