Service Technician (MP & EP )

RMA Myanmar

Mayangone | Yangon

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Service Technician (MP & EP )

RMA Myanmar, Mayangone | Yangon

Service Technician (MP & EP )

RMA Myanmar

Service Technician (MP & EP )

RMA Myanmar

Myanmar - Yangon

Mayangone | Yangon

02 Aug 2023

Experience level

Experienced Non-Manager

Job Function

Engineering, Technical, HSE

Job Industry

Engineering/Machinery

Min Education Level

Diploma

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

To perform the aftersales service and support business as assigned by Admins & Supervisor. To schedule, monitor and manage the day to day activities, This could include Maintenance Service work for Maianenance service & other Emergency call visit and repairings Under RMAS.
Be assure the Maintenance services, Repairing and Overhauling work are finish in schedule period,
Be solution driven; focus on finding the right solution for long term customer relationship development. Sell in the consultative sales solution manner with the partnering approach. Provide a professional and appropriate solution to Customer to grow the Sales Business in parallel.
This role is focused on achieving a high level of customer satisfaction and repeat business with key performance indicators (KPI’s) as recommended.
Ensuring customer service performance by service personal is professional and appropriate to support business growth, brand differentiation, sales margin and customer loyalty.
Coordination for the organization and performance of a growing team of after sales service personal – including both in field & workshop activities. Actively striving for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations for achieving these.
Work with all stakekholders including sales & service & original equipment manufacturers (OEM’s) to provide smooth and seamless information and work flow to achieve efficient and effective management.
Regularly maintaining Customer Database “CRM” and other company management systems as required by your direct report manager and company policy.
Prepare the Weekly Customer Visit, Quotations & Reporting including update competitors pricing to management.
To keep confidential all company information including though not limited to: costing, data bases, expenses, OEM’s, employee and all other information.
Follow up daily service team schedule according to the Contract and on call basic
Being aware of Safety and Environment working conditions in Working Area, workshop and on the field.
Responsible to strengthen and develop the Power After-Sales business: maintenance, service contract, Repairing & Overhauling, and Rental Business.

Open To

Male

Job Requirements

B.E (MP and EP) or Dip in Engineering or Any Graduated
Over 5 years working experience in Service filed (Generator and Heavy Machinery)
Good technical skill, communication skill and persoanl skill
Good English 4 skills
Good Microsoft Office skill
Must be drive a car (Auto and Manual)

What We Can Offer

Benefits

-Ferry Provide
-Yearly bonus
-Yearly increment

Highlights

-Fun working environment

Career Opportunities

-Promotion opportunities

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