Drafting query, requests or complaint script responses aligned with the Marketing team on social media or other channels like email and amend time to time whenever required.

Flexible to work on-shift assignments if required.

Attending all customer queries, concerns, and comments, messages to the company's social media platforms within specified SLA.

Reviewing all social media responses for accuracy and ensuring inappropriate responses are removed.

Maintaining a working knowledge of company products to effectively communicate with customers.

Attending social media-related meetings as required to represent the team.

Staying informed on social media trends, innovations, and changes.

Supporting members, check and assist their responses via email & other social media channels

Learn / identify the customer’s needs, address their complaints, or other issues with products or services

Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.

Communicates with related team if necessary, to provide information to customers’ inquiries, solve their problems and fulfil their needs

Utilising and highlighting issues in software / contact center solutions like OMNI Channel, scripts and other system tools appropriately.

Understanding and striving to meet or exceed KPI metrics while providing excellent consistent customer service.

Taking part in training and other learning opportunities to expand knowledge of the bank’s products and services.

Adhering to all company policies and procedures.

A year of customer service experience would be beneficial.

Excellent knowledge of social media best practices.

Active social media presence

Can speak & write in both Burmese & English on a professional level.

Some experience in Contact Center preferred

Excellent in Typing skills