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Software And System Support Engineer

Myanmar Golden Rock International Co., Ltd
Recruiter active 22 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
1 week ago

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Min Education Level

Professional Certificate

Job Description

* Install and configure new ATM software in each terminal.
*Research and identify solutions to software and hardware issues.
*Diagnose and troubleshoot technical issues.
*Provide prompt and accurate feedback to customers.
*Properly escalate unresolved issues to appropriate internal teams(E.g software developers).
*Ensure all issues are properly logged.
*Document technical knowledge in the form of notes and manuals.
*Maintain jovial relationships with clients.

Open To

Male/Female

Job Requirements

*Proven work experiences as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
*BS degree in Information Technology,Computer Science or relevant field.
*Additional certification in Microsoft,Linux,Cisco or similar technologies is a plus.
*Good understanding of computer systems and other tech products.
*Ability to diagnose and troubleshoot basic technical issues.
*Familiarity with remote desktop applications and help desk software.
*Excellent problem-solving and communication skills.
*Ability to provide step-by-step technical help, both written and verbal.
*Able to travel outside Yangon.
*Ability to work independently,and with team too.

What We Can Offer

Benefits

-Bonus
-Increment
- All base on performance

Highlights

-Mon to Fri (9:00 am to 5:30pm)
-Saturday (9:00am to 1:00 pm)

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

➢ Started as Accel Marketing Ltd in
1995 with Alvin Law and 4 Pioneer
staffs
➢ Started selling Canon Office
Machines only. Later extended the biz
with Canon Consumer Products
➢ Later on, change the name to
Myanmar Golden Rock International
Co., Ltd in 2002
➢ Established Mandalay Branch & Nay
Pyi Taw Branch and Taunggyi Branch in 1997 & 2006 and 2017
respectively

➢ Current Staff Strength: 400
➢ HO and 3 Branches; 5 Showrooms; 3
warehouses;
➢ 3 Service Centers; 1 Service Depot
(Thilawa SEZ)

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