* Install and configure new ATM software in each terminal.*Research and identify solutions to software and hardware issues.*Diagnose and troubleshoot technical issues.*Provide prompt and accurate feedback to customers.*Properly escalate unresolved issues to appropriate internal teams(E.g software developers).*Ensure all issues are properly logged.*Document technical knowledge in the form of notes and manuals.*Maintain jovial relationships with clients.
*Proven work experiences as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.*BS degree in Information Technology,Computer Science or relevant field.*Additional certification in Microsoft,Linux,Cisco or similar technologies is a plus.*Good understanding of computer systems and other tech products.*Ability to diagnose and troubleshoot basic technical issues.*Familiarity with remote desktop applications and help desk software.*Excellent problem-solving and communication skills.*Ability to provide step-by-step technical help, both written and verbal.*Able to travel outside Yangon.*Ability to work independently,and with team too.
-Bonus -Increment- All base on performance
-Mon to Fri (9:00 am to 5:30pm)-Saturday (9:00am to 1:00 pm)
- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques
➢ Started as Accel Marketing Ltd in1995 with Alvin Law and 4 Pioneerstaffs➢ Started selling Canon OfficeMachines only. Later extended the bizwith Canon Consumer Products➢ Later on, change the name toMyanmar Golden Rock InternationalCo., Ltd in 2002➢ Established Mandalay Branch & NayPyi Taw Branch and Taunggyi Branch in 1997 & 2006 and 2017respectively ➢ Current Staff Strength: 400 ➢ HO and 3 Branches; 5 Showrooms; 3warehouses;➢ 3 Service Centers; 1 Service Depot(Thilawa SEZ)