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Solution Desk Support Specialist

KBZMS
Pabedan | Yangon
Verified This job has been verified by the company as a real job vacancy.
10 Feb 2023
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
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Solution Desk Support Specialist
KBZMS, Pabedan | Yangon

Solution Desk Support Specialist

KBZMS
Yangon

Solution Desk Support Specialist

KBZMS
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Pabedan | Yangon
10 Feb 2023
Verified
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

  • Manage solution desk tickets in a timely manner and follow up with end users to ensure issues are resolved.
  • Address and solve user inquiries regarding computer software or hardware operations for troubleshooting & resolution of resulting problems.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Address users’ issues on computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Escalate issues to the next Tier with next level of difficulty
  • Set up user account and equipment for employee use, perform or ensure proper installation of cables, operating systems or appropriate software for Head Office and Branches.
  • Provide the 2nd level support to KBZMS branches on various technical requirements (Example: hardware installation, PC, Network and Cable troubleshooting).
  • For KBZMS new branches setup, to provide the necessary technical support to facilitate the successful installation of appropriate equipment for the branch operations. (Server set up according to instructions/ manual).
  • Server & Network monitoring with the prescribed tools.
  • Report and discuss with supervisor for recurring IT problems.  

Open To

Male/Female

Job Requirements

  • At least 1 year of experience within such IT expertise.
  • B.C.Sc, B.C.Tech, BE(IT) or IT Related Degree or Diploma.
  • A+ or Networking Essentials, MTCNA or CCNA (preferred).
  • A positive disposition and attitude and ability to work well in a team.
  • Problem Solving and multi-tasking.
  • Attention to detail.
  • Strong communication and interpersonal skills.
  • Knowledge of hardware, infra and network area.
  • Good English communication skills.

What We Can Offer

Benefits

* Overtime payments
* Rewards for over performance

Highlights

* Fun Working environment
* International Standards
* Make a difference
* Join an experienced team

Career Opportunities

* Training provided
* Learn new skills on the job
* Promotion opportunities
* Management potential
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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