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Sr. Business Analyst & Operation (Lead)

KBZ Bank
| Yangon
Verified This job has been verified by the company as a real job vacancy.
29 Jun 2021
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Sr. Business Analyst & Operation (Lead)
KBZ Bank, | Yangon

Sr. Business Analyst & Operation (Lead)

KBZ Bank
Yangon

Sr. Business Analyst & Operation (Lead)

KBZ Bank
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
29 Jun 2021
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Project, Operations Management

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

  • Writing the System / Tech requirements and enhancements - BRD.
  • Estimating & Documenting Process Times at sub-Process levels. Estimating manpower/FTE reqd. 
  • Writing the Training Manual.
  • Identifying work space / work stations  for the manpower/FTE to be hired. Writing PARs.
  • Initiating process of Hiring FTE including Supervisors and Quality Staff and also managing HR matter.
  • Ordering PCs, Workstations, Equipment/Headsets, Tech/Call center Access and infrastructure. Long lead times. Also managing Finance, Tech, DPS.
  • Outlining Transition Plan for each Process migration.
  • Outline key MIS, Metrics.
  • Getting Quality Control people and processes in place. Implementing MIS/Metrics.
  • Rolling out Training (Process & Systems) to Hired People, Supervisors, Quality Staff and Staff Help Desk. 
  • Move to "Production". Transition Manager doubles as Supervisor, for a few months, till latter on board and trained / comfortable with Process.
  • Develop communication plans between interacting teams (eg Ticketing, Emails etc). Develop communication plans to Branch network and Staff Help Desk.
  • Develop plans for capturing and handling Customer complaints.
  • Production sign-offs from all stakeholders including Ops, Tech, Ops-Risk, L&C and relevant VCs.

Open To

Male/Female

Job Requirements

  • Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in business management or equivalent.
  • Expertise in managing Risk in large scale Operations, including publishing internal control guidelines and building risk frameworks
  • Ability to work closely with and collaborate across cross-functional teams including business stakeholders, vendors and third-party service providers
  • Proven ability to communicate well, with clear presentation and analytical skills
  • Strong interpersonal skills, with experience in conflict resolution, prioritisation and negotiations
  • Excellent critical thinking and problem solving skills

What We Can Offer

Benefits

International Standard

Highlights

International Stndard

Career Opportunities

Management Potential
Already Expired
OR
More jobs from this employer

Experience level

Manager

Job Function

Project, Operations Management

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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