MMR
Myanmar
Sr. Customer Service Representative ( Kyaing Tone)
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
A Great Opportunity for ...
Customer service, KYC change process , complaints management, supervisory if needed
To check and update the information in KYC update and Booking data Sheet
To ensure that customers are satisfied with provided customer service
Monitor the KYC change process.
Support the bank side (Maker- Checker), SPportal, Sparrow Ticketing for KYC change process
Ensure the effective communication between stakeholders bank side (Maker-Checker), KBZPay side & KBZPay call center
To ensure to comply the SOP of flextube, SPportal, Sparrow system and follow the instructions from the Flextube, SPportal, Sparrow Lead.
Arrange floor plan for customer convenience (together with bank side at center sharing space with branches)
To perform all of duties assigned by supervisor
To train staff regarding their individual needs for work operation.
Handle complaints and provide appropriate solutions for customer satisfactory
Conduct the cross selling by offering the other non-financial banking services such as mortgage, mobile banking applications, etc
Assist the Supervisor (Center In-charge) for record the datas, related reports, and others
Able to be relocated / reassigned to other KBZPay centers when necessary within the same region
Open To
Job Requirements
Accuracy on the process
To assist the Team Leader in coaching new customer service officers and may be required to work in a supervisory capacity in the Team Leader's absence
Strong experience on customer service
Good listening and communication skill
Clear communication skill
Taking responsibility
Patience
Team work
Resilience on dealing with unexpected complaints
At least one or two years experience of providing the service to the public
At least graduated with any specific majors
What We Can Offer
Benefits
Highlights
Career Opportunities
Could you able to work with shift Assign?
Could you able to long-stay in KyaingTone - Shan State?
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