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Sr. Customer Service Representative ( Nyaungshwe)

KBZ Bank
Nyaungshwe | Shan State
Verified This job has been verified by the company as a real job vacancy.
27 Feb 2022
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
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Sr. Customer Service Representative ( Nyaungshwe)
KBZ Bank, Nyaungshwe | Shan State

Sr. Customer Service Representative ( Nyaungshwe)

KBZ Bank

Sr. Customer Service Representative ( Nyaungshwe)

KBZ Bank
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Shan State
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Customer service, KYC change process , complaints management, supervisory if needed

  • To check and update the information in KYC update and Booking data Sheet

  • To ensure that customers are satisfied with provided customer service

  • Monitor the KYC change process.

  • Support the bank side (Maker- Checker), SPportal, Sparrow Ticketing for KYC change process

  • Ensure the effective communication between stakeholders bank side (Maker-Checker), KBZPay side & KBZPay call center 

  • To ensure to comply the SOP of flextube, SPportal, Sparrow system and follow the instructions from the Flextube, SPportal, Sparrow Lead.

  • Arrange floor plan for customer convenience (together with bank side at center sharing space with branches)

  • To perform all of duties assigned by supervisor

  • To train staff regarding their individual needs for work operation.

  • Handle complaints and provide appropriate solutions for customer satisfactory

  • Conduct the cross selling by offering the other non-financial banking services such as mortgage, mobile banking applications, etc

  • Assist the Supervisor (Center In-charge) for record the datas, related reports, and others

  • Able to be relocated / reassigned to other KBZPay centers when necessary within the same region

Open To

Male/Female

Job Requirements

  • Accuracy on the process

  • To assist the Team Leader in coaching new customer service officers and may be required to work in a supervisory capacity in the Team Leader's absence

  • Strong experience on customer service

  • Good listening and communication skill

  • Clear communication skill

  • Taking responsibility

  • Patience

  • Team work

  • Resilience on dealing with unexpected complaints 

  • At least one or two years experience of providing the service to the public

  • At least graduated with any specific majors

What We Can Offer

Benefits

Quarterly Bonus

Highlights

Leading Bank in Myanmar

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques