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Sr. Customer Service Representative (Thanbyuzayat)

KBZ Bank
Thanbyuzayat | Mon State
Verified This job has been verified by the company as a real job vacancy.
07 Sep 2022
Recruiter active 22 hours ago The recruiter at this company was last active reviewing applications.
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Sr. Customer Service Representative (Thanbyuzayat)
KBZ Bank, Thanbyuzayat | Mon State

Sr. Customer Service Representative (Thanbyuzayat)

KBZ Bank

Sr. Customer Service Representative (Thanbyuzayat)

KBZ Bank
Recruiter active 22 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Mon State
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

  • To check and update the information in KYC update and Booking data Sheet

  • To ensure that customers are satisfied with provided customer service

  • Monitor the KYC change process.

  • Support the bank side (Maker- Checker) for KYC change process

  • Ensure the effective communication between stakeholders [bank side (Maker-Checker), KBZPay side & KBZPay call center ]

  • Arrange floor plan for customer convenience (together with bank side)

  • To perform all of duties assigned by supervisor

  • To train staff regarding their individual needs for work operation.

  • Handle complaints and provide appropriate solutions for customer satisfactory

Open To

Male/Female

Job Requirements

  • Accuracy on the process

  • To assist the Team Leader in coaching new customer service officers and may be required to work in a supervisory capacity in the Team Leader's absence

  • Strong experience on customer service

  • Good listening and communication skill

  • Clear communication skill

  • Taking responsibility

  • Patience

  • Team work

  • Resilience on dealing with unexpected complaints 

  • At least one or two years experience of providing the service to the public

  • At least graduated with any specific majors

What We Can Offer

Benefits

Quarterly Bonus

Highlights

International Standard

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
OR

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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