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| Yangon
Verified This job has been verified by the company as a real job vacancy.
16 Apr 2020
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Yangon
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
16 Apr 2020
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Consulting/Professional Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • Draft quality assurance policies and procedures about call center industry
    • Interpret and implement quality assurance standards
    • Evaluate the adequacy of quality assurance standards
    • Review the implementation and efficiency of quality of the agents
    • Document internal audits and other quality assurance activities
    • Investigate customer complaints and non-conformance issues
    • Collect and compile statistical quality data
    • Analyze data to identify areas for improvement in the quality system
    • Develop, recommend and monitor corrective and preventive actions
    • Prepare reports to communicate outcomes of quality activities
    • Identify training needs and organize training interventions to meet quality standards
    • Evaluate audit findings and implement appropriate corrective actions
    • Monitor risk management activities
  • Checking daily inbound/outbound calls

Open To

Male/Female

Job Requirements

  • 3-5 years Call Center Experience
  • Bachelor Degree a plus
  • Strong in Computer skills (Excel, Power Point, Word)
  • Must have excellent verbal, written and interpersonal communication skills in English Language
  • Must have outstanding customer service skills and dedication to providing exceptional customer care
  • Must be self-motivator and self-starter
  • Exceptional listening and analytical skills
  • Must be able to effectively deal with people at all levels inside and outside of the Company
  • Knowledgeable on CSAT analysis.
  • Should have fair experience on how CSAT scores are calculated.
  • Expert in giving inputs on SOP changes.
  • Overall how to improve process for better customer experience

What We Can Offer

Benefits

Meal Allowance
Phone Allowance

Highlights

Fun Working Enviroment

Career Opportunities

Learn new skills on the job
Promotion opportunities
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Consulting/Professional Services

Min Education Level

Bachelor Degree

Job Type

Full Time

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