The position is responsible for supporting the Line Manager regarding the delinquent/NPL customers to collect the overdue amounts.

• Review the delinquent borrowers list together with their repayment history
• Contact borrowers of their overdue days and amount payable
• Advise and negotiate with borrowers on their repayment plans and period
• Monitor and maintain the repayment records and logbook to know the status of delinquent borrowers.
• Communicate and liaise with relevant branches/Relationship Managers for recovering and issuing the bank notices, lawyer notices to delinquent borrowers as per Internal Collection Procedure & Policy.
• Respond to borrowers queries and complains  
• Contact with valuers for property revaluation of NPL borrowers and coordinating with bank’s insurance agent for claims amount.
• Visit client in Yangon and other regions, if necessary
• Sets day-to-day objectives and look to achieve it, and works under moderate supervision
• Obtain and provide information to other people
• Check and correct problems that are not obvious or defined
• Apply basic knowledge of practices and procedures
• Execute other duties and projects as are reasonably required of your job, in order to maintain, promote, develop and expand the bank and its interests

• Bachelor’s/Master’s Degree in any related field
• Minimum of (2) years experiences in collection/recovery from overdue customers
• Familiar with the relevant financial regulations, Directives from CBM and other legal framework related to lending business
• Knowledge in financial literacy to analyse the cash flow, nature of business and Industry, and relevant risks of applicants
• Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively with the customers
• Professional attitude and appearance, good communication and public relation, Customer service mindset and attitude
• Good command of English (Writing + Speaking)
• Able to use MS Office Application