Job Summary:

Responsible for building strong relationships with students and parents from potential opportunities to become loyal.  H/She should be good at communication and people engagement, and able to maintain a stimulating and well-organized learning environment for the students. Students Success Manager shall ensure to provide the professional expertise, make an effective use of resources and ensure to improve the standards of individual’s learning environment and achievements.

Main Responsibilities

• Be the focal point of contact at the school for prospective parents and students.
• Be aligned with the school vision, mission and Philosophy.
• Always maintain up to date and deep knowledge of school products and services.
• Research and pursue new or potential parents and students by tracking database in liaison with school admissions team.
• Identify the students’ needs and propose the suitable solution to Directors and or Head of Schools.
• Provide professional and extra care services to existing students and parents to meet their requests.
• Ensure to resolve any issues or complaints promptly with comprehensive solutions and provide appropriate guidance.
• Always think out the of the box on creating the ideas and events in order to achieve students and parents’ loyalty.
• Proactively enlighten and observe the academic requirements of students at all time. 
• Be progressive on providing advice to management to build the students’ successes simultaneously.
• Adhere all information and queries are effectively delegated to related staff and or department.
• Maintain confidentiality of students’ information and database.
• Ensure students’ success and parents’ satisfactions are as always a first priority.
• Attend parent-teacher meetings and events to promote the engagement between school and the parents.
• Reserve to present in any occasions in the absence of Directors and or Head of Schools.
• Build positive, long-term relationships and support students to become successful learning environment.  
• Any other tasks assigned by the management as and when necessary

Skills and Experiences Required

• Possess a Bachelor’s Degree, in Public Relations or relevant field is preferred.
• Have a minimum of three years’ experiences in a similar role or at service industry (preferably in an international school environment or multinational companies).
• Possess excellent communication and interpersonal skills not only as an approachable person but also a relationship builder.
• Be fluent in spoken and written in Myanmar as well as in English and proficient in other languages will be value-added
• Being resourceful and great understandings of educational philosophy and academic technical acumen.
• Be open-minded person, a strong team player with positive attitude.
• Be passionate, initiative and motivated.
• Able to multi-tasks, well-organized, be both proactive and reactive
• Be flexible, self-driven person and good at problem solving skills.
• Be able to build a sustainable and professional service standard
• Be able to contribute towards creating a safe and protective environment

Safeguarding

Brainworks is committed to safety and security of the children to ensure the physical, emotional and mental wellbeing of the children in our care. The successful applicant for this position will be required to pass the Safer Recruitment Check to confirm s/he is suitable to work in a child-centered work environment