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Supervisor, Agent Banking

A Bank
Bahan | Yangon
Verified This job has been verified by the company as a real job vacancy.
20 May 2024
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Supervisor, Agent Banking
A Bank, Bahan | Yangon

Supervisor, Agent Banking

A Bank

Supervisor, Agent Banking

A Bank
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Finance, Accounting, Audit

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

A bank's subsidiary business is looking for Agent Banking roles to join the team. These roles have been hiring by A bank subsidiary business unit. Kindly see the following information for your reference.

 

Supervisor (3 Posts) of Agent Banking (Monitoring & Control) Job Description:

  • Develop and implement monitoring and control procedures for agent banking activities to ensure compliance with regulatory requirements and bank policies
  • Design and execute quality assurance processes to evaluate the accuracy and effectiveness of agent transactions and operations
  • Conduct regular visit to different branches to do audits of agent activities, including cash handling, transaction records, and customer interactions
  • Analyze data to identify trends, and areas for improvement in agent performance and operational efficiency
  • Collaborate with internal teams to address issues identified during monitoring and control activities and implement corrective actions
  • Maintain documentation of monitoring and control activities, audit findings, and corrective actions taken
  • Monitor and evaluate the effectiveness of internal controls and recommend enhancements as needed
  • Communicate with branches about changes in regulations, industry standards, and best practices related to agent banking monitoring and control

Supervisor (3 Posts) of Agent Banking (Reporting) Job Description:

  • Prepare management and regulatory daily, weekly, and monthly reports which guides on remedial action to be taken on each agent
  • Develop and maintain reporting processes to track and analyze agent banking performance, including transaction volumes, revenue and customer satisfaction
  • Generate regular reports for management, stakeholders, and regulatory authorities to provide insights into agent banking operations and performance
  • Design and implement dashboards and data visualization tools to present key performance indicators in a clear and actionable format
  • Collaborate with internal teams to gather data from various sources, ensure data accuracy, and streamline reporting processes
  • Analyze trends and patterns in agent banking data to identify opportunities for business growth, process improvement, and risk mitigation
  • Monitor compliance with reporting requirements set by regulatory authorities and ensure timely submission of reports
  • Develop ad-hoc reports and analysis as requested by management to support decision - making
  • Stay updated on industry trends, reporting standards, and best practices in data analysis and reporting for agent banking

Supervisor (3 Posts) of Agent Banking Operation Job Description:

  • Oversee the day to day operational support services, transactional, fraud management, compliant
  • Oversee the operations of Agent Banking activities, ensuring compliance with Bank policies and regulatory requirements.
  • Supervise agent banking staff to ensure efficient and effective service delivery
  • Support to different branches to solve the complaints in line with the customer service standards of the Bank
  • Monitor agent performance and provide feedback to improve productivity and customer satisfaction
  • Analyze data and generate reports on agent performance, transaction trends, and customer feedback
  • Communicate with branches on new product offerings and changes in business conditions
  • Review branch's performance and improve profitability per each branch portfolio
  • Review Agent Banking products offered by agents and propose new products which are in line with customer needs
  • Implementation of the Agent Banking strategy line with Bank's overall strategy
  • Prepare performance reports
  • Work closely with the IT Department to make ensure agent transaction and reporting

Open To

Male/Female

Job Requirements

Requirement for Supervisor of Agent Banking (Monitoring & Control)

  • Any Bachelor Degree
  • At least 5 years in a banking operational environment, with knowledge in banking systems.
  • Experience in monitoring and controlling including evaluate internal controls, and implementing corrective actions
  • Familiarity with regulatory requirements and industry standards related agent banking, financial service and anti-money laundering (AML)regulations
  • Strong analytical skills
  • Proficiency in using data analysis tools (eg, Microsoft Excel, SQL, data visualization tools)
  • Knowledge of risk management principles, internal control frameworks
  • Excellent interpersonal skills.
  • Ability to use own initiative.

Requirement for Supervisor of Agent Banking (Reporting)

  • Any Bachelor Degree
  • At least 5 years in a banking operational environment, with knowledge in banking systems.
  • Good problem-solving skills, expressing the ability to question, listen and understand and respond to customer queries timely.
  • Excellent interpersonal skills.
  • Ability to use own initiative.

     

Requirement for Supervisor of Agent Banking Operation

  • Any Bachelor Degree
  • At least 5 years in a banking operational environment, with knowledge in banking systems.
  • Good problem-solving skills, expressing the ability to question, listen and understand and respond to customer queries timely.
  • Excellent interpersonal skills.
  • Ability to use own initiative.

What We Can Offer

Benefits

- Reward on over performance

Highlights

- Fun working environement

Career Opportunities

- Training Provided