Duties and Responsibilities 
-    Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses
-    Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing correction

     action
-    Design, develop and keep update the Department’s Operations Manual and ensure compliance to all operational guidelines, processes and procedures 
-    Responsible for re-engineering business processes to improve customer services ,cost effectiveness and controls 
-    Ensure compliance with Regulatory requirements relating to Digital Banking Operations; Mobile Banking including mobile money and agent banking and Internet

     Banking 
-    Ensure that effective documentation is in place, in the form of user guides and implement  operational improvements to reduce operational costs, tighten controls,

     improve service quality and customer service
-    Management the Digital Banking Operations (staff and budget)
 

Requirements
-     Bachelor degree specializing in Banking and Finance (or) other relevant academic backgrounds (MBA degree holder is preferable!)
-     Have at least 8 year of working experience in Banking Operations with at least 6 years in a senior role in Digital Banking operations management within a Bank 
-     Have knowledge of Digital Banking operations, Mobile Banking including mobile money and agent banking and Internet Banking 
-     Ability to plan & prepare the strategy and annual budget requirements for the operational environment 
-     Good interpersonal skill, presentation skill, negotiation skill and time management abilities
-     Positive thinking and enthusiasm
-     Willingness to learn and work in the challenging environment
-     Can work under pressure and meet deadlines
-     Computer literate (Word, Excel, PowerPoint) and proficient in English
-     Myanmar Nationality Only