On behalf of our Client, a farm equipment supplier, We are looking for a: System Analyst Manager to be based at their offices in Yangon, Myanmar.

Main Duties and Responsibilities

• Coordinates and works with internal teams and external vendors to ensure smooth running of all applications and solutions in the company

• Coordinates and facilitates the procurement, development, implementation, and maintenance of all business solutions

• Manages prioritization, escalation, and resolution of support incidents to the internal team and vendor team

• Defines, implements, and manages technical support processes and procedures, and reports on issues, bugs, and change requests, including root cause analysis and remedial action

• Creates and implements the organization’s IT policy and best practices

• Creates workshops and training programs for all employees

• Manages and reports on the IT budget’s allocation

• Manages and maintains the company’s online support systems, including ticketing, knowledgebase articles and support documentation

• Understands and takes safeguard for data security

• Performs routine system audits and evaluation of system health

• Manages the online FAQ and support knowledgebase articles

• Organizes and establishes deadlines for major IT projects such as system updates, migrations, upgrades, and outages

• Coordinates and ensures IS-related projects and tasks are completed within specifications, on time, and within budget

• Defines and manages the QA/QC testing process, including product certification and compliance, product testing and liaison with vendors

• Produces weekly and monthly summary management reports on IS matters

• Signs off on software from beta to RTM

• Analyzes business processes to identity suitable solutions for the organization

• Maintains knowledge of trends and developments in information technology

• Researches technologies in the market and finds the right vendor for the solution

• Facilitates IS procurement process including writing RFP, searching, evaluation and selection of vendors

• Organizes and oversees the work items and schedules of IS department staff

• Performs other duties as assigned

Job Requirements

• University degree in Computer Science, or MIS, or related field required

• Minimum 5 years of related experience with at least one year in a supervisory role preferred

• Proficient with ERP, CRM systems and online web Content Management Systems

• Experiences with web and database technologies including HTML & SQL

• Good understanding of system/solution development processes and business processes

• Proficient with Excel, Microsoft Office Suite or related software

• Able to analyze data and write reports on issues and recommend resolutions

• Able to observe new technologies in the industry and apply them to their own work to keep up with changing trends

• Strong research skills to understand the current IT/IS needs of the team or company

• Good command of the English Language
• Willing to travel on business trips

All CVs will be handled with the utmost confidentiality.