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System Analyst Manager

Uniteam Global Business Services
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
21 Nov 2022

Experience level

Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

On behalf of our Client, a farm equipment supplier, We are looking for a: System Analyst Manager to be based at their offices in Yangon, Myanmar.

Main Duties and Responsibilities

  • Coordinates and works with internal teams and external vendors to ensure smooth running of all applications and solutions in the company

  • Coordinates and facilitates the procurement, development, implementation, and maintenance of all business solutions

  • Manages prioritization, escalation, and resolution of support incidents to the internal team and vendor team

  • Defines, implements, and manages technical support processes and procedures, and reports on issues, bugs, and change requests, including root cause analysis and remedial action

  • Creates and implements the organization’s IT policy and best practices

  • Creates workshops and training programs for all employees

  • Manages and reports on the IT budget’s allocation

  • Manages and maintains the company’s online support systems, including ticketing, knowledgebase articles and support documentation

  • Understands and takes safeguard for data security

  • Performs routine system audits and evaluation of system health

  • Manages the online FAQ and support knowledgebase articles

  • Organizes and establishes deadlines for major IT projects such as system updates, migrations, upgrades, and outages

  • Coordinates and ensures IS-related projects and tasks are completed within specifications, on time, and within budget

  • Defines and manages the QA/QC testing process, including product certification and compliance, product testing and liaison with vendors

  • Produces weekly and monthly summary management reports on IS matters

  • Signs off on software from beta to RTM

  • Analyzes business processes to identity suitable solutions for the organization

  • Maintains knowledge of trends and developments in information technology

  • Researches technologies in the market and finds the right vendor for the solution

  • Facilitates IS procurement process including writing RFP, searching, evaluation and selection of vendors

  • Organizes and oversees the work items and schedules of IS department staff

  • Performs other duties as assigned

Open To

Male/Female

Job Requirements

Job Requirements

  • University degree in Computer Science, or MIS, or related field required

  • Minimum 5 years of related experience with at least one year in a supervisory role preferred

  • Proficient with ERP, CRM systems and online web Content Management Systems

  • Experiences with web and database technologies including HTML & SQL

  • Good understanding of system/solution development processes and business processes

  • Proficient with Excel, Microsoft Office Suite or related software

  • Able to analyze data and write reports on issues and recommend resolutions

  • Able to observe new technologies in the industry and apply them to their own work to keep up with changing trends

  • Strong research skills to understand the current IT/IS needs of the team or company

  • Good command of the English Language
  • Willing to travel on business trips

All CVs will be handled with the utmost confidentiality.

What We Can Offer

Benefits

Benefits
• An attractive remuneration package
• Opportunity for career advancement

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

We deliver outstanding professional business services in the areas of Financial Management, Accounting Administration, Staff Payroll, Human Resources, ISO Consultancy service and Information Technology.