Sea Lion Co Ltd
System & Helpdesk Support
Min Education Level
Purpose of JobAssist the senior and support the IT team.Provide IT support to ensure efficient operation of the office.
Job Descriptions• Perform routine maintenance of individual computers and other network devices and equipment per plan outlined by the IT department.• Identifies and addresses technical problems (including installation, repair and system integrity) in computers, printers and other related equipment• Installs, Configures, upgrades, maintains and troubleshoots end user computers and peripherals• Maintains logs, records and user documentation procedures on computer assistance provided, computer settings• Test, learn and evaluate applications software and hardware• Replacement Plan as directed by Senior and Manager• Assists senior System/Network Administrator as needed in other areas which may include tasks such as computer network issues, telephone issues, purchasing, research, data backup system tasks, system maintenance, and relocation of equipment.• Ask customers targeted questions to quickly understand the root of the problem• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue• Provide prompt and accurate feedback to customers• Prepare accurate and timely reports• Document technical knowledge in the form of notes and manuals• Maintain jovial relationships with clients• Document, track, and monitor problems to ensure timely resolutions and increase the probability that future problems can be researched to see historical resolutions and minimize down time.• Support company's document imaging system including scanner maintenance and system access.• Provide network infrastructure support for both LAN and WAN networks.• Makes recommendations for computer hardware upgrades or repairs.• Manage software maintenance and upgrades and the setup on new hardware including cabling and labelling.
• A graduate in Computer Science, Information Technology or related fields preferred.• Minimum experience of (2) years in IT fields• Good interpersonal skills with a proven ability to collaborate with a team.• Extensive knowledge of computer systems.• Good interpersonal skills with a proven ability to collaborate with a team.• Good problem-solving skills.• Good troubleshooting skills for computer
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