-   Provide 1st level desktop support to internal users, including the setup and provision of users’ workstations and IT peripherals.

-   Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendor.

-   Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.

-   Extensive knowledge on Active Directory, Management and Implementations.

-   Support and maintain all Microsoft Windows Servers, Linux Servers & Storage Devices, Printers, including periodic patching of all Windows Servers, Linux Servers.

-   Monitoring of daily backups and assist in developing, maintaining and support of the Technical Disaster Recovery Plan.

-   Monitor and analyze systems performance data and tunes operating system (window and/or Linux) to improve performance, optimizes systems response time or make required changes in the environment.

-   Liaise with support vendors for maintenance, support and resolution of issues.

-   Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

-   Provide timely status updates to relevant parties.

-   Write and maintain technical implementation documentation on existing services and systems.

-   Bachelor's Degree in Computer Science/Information Technology or equivalent

-   MCP/CCNA certified is preferred.

-   Minimum 2 years of relevant experiences in a large enterprise environment.

-   Hands-on experience of Windows server OS troubleshooting and problem resolution with ability to troubleshoot independently.

-   Knowledge of server hardware and equipment.

-   Ability to analyze, evaluate and act on issues and/or problems, reach sound conclusions and take appropriate action.

-   Possess good verbal, written and interpersonal communication skills, as well as good computer skills.

-   Ability to plan and priorities workloads, and delegate accordingly.

-   Confident, self-motivated, innovative and capable to work under pressure 

-   Able to work flexibly and in an organized manner.