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System Manager (Call Center)

MyWorld Careers Co., Ltd.

System Manager (Call Center)

MyWorld Careers Co., Ltd.
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
21 Oct 2020

Experience level

Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

System Manager (Call Center) at a Successful Telecom Company in Yangon

  • Collection the functional requirements from the Call Center System users to prepare technical documentation such as PRD in improving system capabilities
  • Up to 1,200,000 MMK plus other benefits

About the Company

Our client is a successful telecommunications company in Myanmar.

The Role

  • Take initiative of the Call Center System Related Task/Activities to finish within targeted timeline without any error or service impact
  • Manage technical aspects of Caring & CRM’s Projects and initiatives
  • Maintain, follow up and feedback for stability of systems used in Caring & CRM by working with respective technical team and respective stakeholders
  • Skill transfer to team members about technical aspects and managerial perspective

Open To

Male/Female

Job Requirements

  • Bachelor’s degree or any Computer Sciences, Information Security and experience in Call Centre System is required
  • Focusing on System stability and System availability
  • Communicate/Negotiate with stake holders and Call Centre IT team/ Vendors
  • Understand the Call Centre System and able to execute the required configuration/Operation
  • Good in communicating between Call Centre System users, IT team & Vendors
  • Good in supporting and explaining System related things to nontechnical Call Centre System users
  • Able to configure/ analyse Network devices & Firewalls and experience of Call Centre System such as IPCC & UCC, Network/Datacom devices Configuration & Operation
  • Fluent, written and good communication skills in English

What We Can Offer

Benefits

Performance bonus + other allowances

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with them

Career Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

About Our Company

Recruitment services for mid career to executive level Myanmar nationals who have strong English communication skills. We only work on roles which offer salaries of 800,000ks or more.

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