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System Manager (Call Center)

MyWorld Careers Co., Ltd.
| Yangon
Verified This job has been verified by the company as a real job vacancy.
21 Oct 2020
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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System Manager (Call Center)
MyWorld Careers Co., Ltd., | Yangon

System Manager (Call Center)

MyWorld Careers Co., Ltd.

System Manager (Call Center)

MyWorld Careers Co., Ltd.
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

IT Hardware, Software

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

System Manager (Call Center) at a Successful Telecom Company in Yangon

  • Collection the functional requirements from the Call Center System users to prepare technical documentation such as PRD in improving system capabilities
  • Up to 1,200,000 MMK plus other benefits

About the Company

Our client is a successful telecommunications company in Myanmar.

The Role

  • Take initiative of the Call Center System Related Task/Activities to finish within targeted timeline without any error or service impact
  • Manage technical aspects of Caring & CRM’s Projects and initiatives
  • Maintain, follow up and feedback for stability of systems used in Caring & CRM by working with respective technical team and respective stakeholders
  • Skill transfer to team members about technical aspects and managerial perspective

Open To

Male/Female

Job Requirements

  • Bachelor’s degree or any Computer Sciences, Information Security and experience in Call Centre System is required
  • Focusing on System stability and System availability
  • Communicate/Negotiate with stake holders and Call Centre IT team/ Vendors
  • Understand the Call Centre System and able to execute the required configuration/Operation
  • Good in communicating between Call Centre System users, IT team & Vendors
  • Good in supporting and explaining System related things to nontechnical Call Centre System users
  • Able to configure/ analyse Network devices & Firewalls and experience of Call Centre System such as IPCC & UCC, Network/Datacom devices Configuration & Operation
  • Fluent, written and good communication skills in English

What We Can Offer

Benefits

Performance bonus + other allowances

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with them

Career Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees