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Call Center Team Leader ( Naypyitaw )

KBZ Bank
| NayPyiTaw
Verified This job has been verified by the company as a real job vacancy.
06 Dec 2022
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.
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Call Center Team Leader ( Naypyitaw )
KBZ Bank, | NayPyiTaw

Call Center Team Leader ( Naypyitaw )

KBZ Bank

Call Center Team Leader ( Naypyitaw )

KBZ Bank
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - NayPyiTaw
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  • Flexible to work on-shift assignments if required.

 

  • Analysis of Customer Satisfaction vs. Dissatisfaction. 

  • Create an inspiring team environment with an open communication culture.

  • Set clear team goals.

  • Delegate tasks and set deadlines.

  • Oversee day-to-day operation.

  • Monitor team performance and report on metrics.

  • Motivate team members.

  • Discover training needs and provide coaching

  • Agents level Monitoring and site by site feedback 

  Listen to team members’ feedback and resolve any issues or conflicts

   Recognize high performance and reward accomplishment

   Encourage creativity and risk-taking

  •  Suggest and organize team building activities Do weekly Calibration with training       team for better call quality management.
  • Conduct call listening join session for overall call handling skill improvement.

  • Show improvement in AHT and reduction in repeat.

  • Support contact center operation team Quality improvement opportunities.

  • Share Monthly performance improvement report and do assessment with Managers.

  • Publish CSO wise Quality score.(Min 15 calls each CSO)

Open To

Male/Female

Job Requirements

  • Proven work experience as a team leader or supervisor.

  • In-depth knowledge of performance metrics.

  • Good PC skills, especially MS Excel.

  • Excellent communication and leadership skills.

  • Organizational and time-management skills.

  • Decision-making skills.

What We Can Offer

Benefits

Incentive

Highlights

International Standard

Career Opportunities

Management Potential