MMR
Myanmar
Call Center Team Leader ( Naypyitaw )
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
An Exciting Opportunity for ...
Flexible to work on-shift assignments if required.
Analysis of Customer Satisfaction vs. Dissatisfaction.
Create an inspiring team environment with an open communication culture.
Set clear team goals.
Delegate tasks and set deadlines.
Oversee day-to-day operation.
Monitor team performance and report on metrics.
Motivate team members.
Discover training needs and provide coaching
Agents level Monitoring and site by site feedback
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishment
Encourage creativity and risk-taking
Conduct call listening join session for overall call handling skill improvement.
Show improvement in AHT and reduction in repeat.
Support contact center operation team Quality improvement opportunities.
Share Monthly performance improvement report and do assessment with Managers.
Publish CSO wise Quality score.(Min 15 calls each CSO)
Open To
Job Requirements
Proven work experience as a team leader or supervisor.
In-depth knowledge of performance metrics.
Good PC skills, especially MS Excel.
Excellent communication and leadership skills.
Organizational and time-management skills.
Decision-making skills.
What We Can Offer
Benefits
Highlights
Career Opportunities
Expected Salary ?
Have You graduated?
Do you have experience in Team Leader ?
Are You in Naypyitaw?
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